Cristal Willingham
Madison,AL
Summary
Seeking a responsible position to apply my skills, experience, and diligence to the success of a responsible organization.
Overview
19
19
years of professional experience
Work History
Client Services/ Lab Technician
Diatherix Laboratories
Huntsville, AL
05.2020 - Current
- Spun specimens in centrifuge, de-capped, and organized into correct batches for batch builder process.
- Spun specimens in a centrifuge, de-capped, and organized into correct batches for batch builder process.
- Retrieved wash buffer using a pipette for addition to wash plates.
- Sorted and retrieved specimens, and entered data for specimen orders.
- Responsible for following standard procedures of the safety guidelines and the Health Insurance Portability and Accountability Act (HIPAA).
Group Leader
AlphaBEST Education Inc.
Huntsville, AL
06.2022 - 09.2025
- Led before- and after-school activities for AlphaBEST Education student groups.
- Supervised student safety during transitions, playtime, and classroom routines.
- Guided children through homework support and enrichment activities.
Client Services Specialist
Passion HR/ Diatherix Laboratories
Madison, AL
03.2020 - 05.2020
- Handled the receipt of specimens in the laboratory from early morning deliveries by couriers and FedEx.
- Organized specimens and labeled them for testing.
- Completed data entry for specimen orders in laboratory system.
- Executed data entry for incoming specimen orders in laboratory database.
- Checked adherence to all Protected Health Information (PHI) standards.
Assistant Site Leader/STEM Teacher
Spur/Huntsville City
Huntsville, AL
02.2019 - 03.2020
- Assist in preparing daily materials, organizing activities, updating attendance records, attending staff meetings, and supporting lead teacher. Delivered STEM-oriented instruction using project-based learning methods to engage students in hands-on experiences. Implements instructional learning activities for the purpose of improving students' academic, physical and social skills.
- Assisted in managing daily operations at Huntsville City Academy for Academics and Arts, ensuring smooth functioning of activities.
- Oversaw student activities and ensured a safe and secure learning environment throughout the school day.
- Managed staff scheduling and provided support for coverage needs to ensure sufficient staffing at the site.
Customer Service Representative
Verizon Wireless
Huntsville, AL
11.2007 - 10.2018
- Evaluated customer account information to identify issues and recommend effective solutions.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Reviewed account and service histories to uncover trends and address recurring issues.
- Facilitated activation of customer accounts
- Escalated customer concerns and inventory needs to supervisors for timely resolution.
Education
Bachelor of Science - Liberal Arts And General Studies
Athens State University
Athens, ALAssociate of Arts - Word Processing
Northwest Shoals Community College
Muscle Shoals, ALHigh School Diploma -
Muscle Shoals High School
Muscle Shoals, ALSkills
- Specimen handling
- Organizational Skills
- Multi-tasking
- Service and Support
- Communication Skills
- Conflict Resolution
- Team Building
- Interpersonal Skills
Timeline
Group Leader
AlphaBEST Education Inc.
06.2022 - 09.2025
Client Services/ Lab Technician
Diatherix Laboratories
05.2020 - Current
Client Services Specialist
Passion HR/ Diatherix Laboratories
03.2020 - 05.2020
Assistant Site Leader/STEM Teacher
Spur/Huntsville City
02.2019 - 03.2020
Customer Service Representative
Verizon Wireless
11.2007 - 10.2018
Bachelor of Science - Liberal Arts And General Studies
Athens State University
Associate of Arts - Word Processing
Northwest Shoals Community College
High School Diploma -
Muscle Shoals High School