Cristal Zavala
FONTANA
Summary
Dynamic virtual instructor with a proven track record in developing engaging tax education. Expertise in fostering collaboration and enhancing student outcomes through effective course materials.
Results-driven tax professional with extensive experience in client relations and team mentorship. Known for delivering exceptional educational content and fostering a supportive environment, leading to improved student retention and satisfaction.
Overview
29
29
years of professional experience
Work History
Virtual Instructor
HR Block
Fontana, CA
01.2013 - 11.2026
- Developed and delivered engaging tax education sessions for diverse adult learners.
- Streamlined course materials, enhancing student comprehension and retention rates.
- Fostered a supportive classroom environment, encouraging active participation and collaboration.
- Implemented feedback mechanisms to continuously improve instructional methods and materials.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Tax Preparer
HR Block
San Bernardino, CA
12.1997 - 05.2026
- Prepared and filed individual and business tax returns in compliance with federal and state regulations.
- Reviewed client financial documents for accuracy and completeness, ensuring adherence to tax laws.
- Provided expert guidance on tax deductions and credits, enhancing client understanding of potential savings.
- Conducted thorough audits of prior year returns to identify discrepancies and rectify issues efficiently.
- Mentored junior preparers on tax preparation processes, fostering skill development within the team.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
Multi-Unit Manager
H&r Block
Rancho Cucamonga, CA
11.2020 - 04.2026
- Managed daily operations for multiple locations, ensuring compliance with company policies and procedures.
- Trained and supported staff in delivering exceptional customer service and efficient tax preparation processes.
- Implemented scheduling strategies to optimize workforce productivity across all units.
- Resolved customer inquiries and concerns, contributing to a positive client experience across locations.
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
Education
High School Diploma -
Fontana High School
Fontana, CASkills
- Strong communication skills
- Public speaking
- Class instruction
- Lesson planning
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Multi-Unit Manager
H&r Block
11.2020 - 04.2026
Virtual Instructor
HR Block
01.2013 - 11.2026
Tax Preparer
HR Block
12.1997 - 05.2026
High School Diploma -
Fontana High School