Cristalee Torres
Greenville,TX
Summary
Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Solid experience in handling high volume of customer interactions through email, phone and live chat. Demonstrate excellent communication, problem-solving, and multitasking skills in fast-paced environment. Coachable and determined to effectively communicate products or services to customers.
Overview
3
3
years of professional experience
Work History
Lead Medical Assistant
Bodyshop Wellness
12.2021 - 05.2023
- Assisted physicians and nurses with clinical procedures following safe practices.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Managed over 10+ calls per day.
Customer Service Cashier
Mi Tierra Meat Market
08.2020 - 11.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listen to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enable customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Cashier
El Rancho Supermercado
02.2020 - 06.2020
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Referred to price sheets and special sale bulletins to enter price changes.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Castleberry High School
Fort Worth, TX05.2021
Skills
- Microsoft Word and Excell
- Active Listening
- Order Fulfillment
- Account Management
- Customer Support
- Customer Relations
- Brand Promotion
- Good Listening Skills
- Training and Development
- Verbal and Written Communication
- Customer Service
- Charting Expertise
- EMR Systems
- Critical Thinking
- Schedule Mastery
- Problem-Solving Ability
- Closing Sales
- Time Management
- Stocking and Replenishing
- Valid Driver's License
- Cash Handling
- Product Promotion
Accomplishments
- Promoted to Lead Medical Assistant within 6 weeks of getting the position.
- Recognized for outstanding dedication to patient care.
Languages
English
Full Professional
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Lead Medical Assistant
Bodyshop Wellness
12.2021 - 05.2023
Customer Service Cashier
Mi Tierra Meat Market
08.2020 - 11.2021
Customer Service Cashier
El Rancho Supermercado
02.2020 - 06.2020
High School Diploma -
Castleberry High School
Similar Profiles
OMAAN IBRAHIMOMAAN IBRAHIM
Assistant finance manager at Auto craft BodyshopAssistant finance manager at Auto craft Bodyshop
Lacey FarleyLacey Farley
Secretary at R & M BODYSHOPSecretary at R & M BODYSHOP
Ahmed HusseinAhmed Hussein
Machinist at Esmael BodyshopMachinist at Esmael Bodyshop
Josue EscamillaJosue Escamilla
Welder at Buena MendozaWelder at Buena Mendoza
Russell PartridgeRussell Partridge
Server Trainer at Applebee's Neighborhood Grill & BarServer Trainer at Applebee's Neighborhood Grill & Bar