Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager
CRISTAL GALL

CRISTAL GALL

West Palm Beach,FL

Summary

Emotionally intelligent and computer-savvy service manager with 15 years in a variety of fields. Strong interpersonal skills and a lifelong focus on supporting others and helping them shine. Dedicated professional seeking a full-time, remote career with your company. Proven history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience

Work History

Executive Assistant to the Chief Operating Officer

Jupiter LLC 819
09.2019 - 05.2023
  • Worked with senior management to initiate new projects and assist in various processes.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Led staff and vendors in providing high level of service for owner and guests.

Executive Assistant to the Chief Executive Officer

Liberty Financial Group
02.2017 - 09.2019
  • Maintained working relationships with existing/ new clients
  • Answered high volume of phone calls and email inquiries.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Updated and maintained confidential databases and records.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Screened personal and business calls and directed to appropriate party.
  • Volunteered to help with special projects of varying degrees of complexity.

Customer Service Manager

Poeta
01.2015 - 02.2017
  • Ensured availability of merchandise and services by maintaining inventory
  • Grew existing customer accounts by 29% through exceptional customer service and effective sales techniques
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.

Education

South University
West Palm Beach, FL
2013

Skills

  • Customer service oriented
  • Organization
  • Administrative
  • Marketing
  • Goal Oriented
  • Staff Training
  • Sales
  • Adaptability
  • MS Word/ Excel
  • Data Entry
  • Flexibility and efficiency
  • Proper Phone Etiquette
  • Sorting and Labeling
  • Conflict Management
  • Meeting Agendas and Minutes
  • Social Media Knowledge
  • Appointment Setting
  • Grammar Understanding
  • Project Management
  • Schedule Management
  • Executive Support
  • Information Confidentiality
  • Microsoft Office
  • Problem Resolution
  • Invoice Preparation
  • Spreadsheet Tracking
  • Records Management Databases
  • Data Acquisition
  • Travel Arrangement Coordination
  • Event Calendar Management
  • Executive Travel
  • Resourceful Researching

Timeline

Executive Assistant to the Chief Operating Officer

Jupiter LLC 819
09.2019 - 05.2023

Executive Assistant to the Chief Executive Officer

Liberty Financial Group
02.2017 - 09.2019

Customer Service Manager

Poeta
01.2015 - 02.2017

South University

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CRISTAL GALL