Delorean Purgason
Argyle,TX
Summary
Professional with robust background supporting executive leadership. Skilled in managing complex schedules, coordinating high-stakes meetings, and handling confidential information with discretion. Demonstrates strong focus on teamwork and adaptability in fast-paced environments. Known for efficient problem-solving, impeccable organizational skills, and ability to drive results through effective collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Executive Assistant to the Chief Operating Officer
Global Open Wound Care
08.2024 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated successful meetings and events through meticulous planning, coordination, and logistical support.
- Supported the Chief Operating Officer's strategic vision by drafting correspondence that reflected company values.
- Increased efficiency in document preparation with expert-level proficiency in Microsoft Office Suite applications.
- Contributed significantly to the development of corporate policies and procedures for improved operational effectiveness.
- Established strong relationships with stakeholders through excellent interpersonal skills creating lasting partnerships.
- Boosted team morale by fostering a positive work environment and encouraging collaboration among colleagues.
- Reduced administrative errors significantly by proofreading internal memos before distribution to respective parties.
- Assisted in financial management, preparing budgets and tracking expenses to ensure fiscal responsibility.
- Meticulously maintained records of important documents using both physical filing systems and digital storage solutions.
- Provided comprehensive administrative support for multiple executives simultaneously while maintaining exceptional attention to detail.
- Handled confidential and sensitive information with discretion and tact.
Director of Human Resources Operations
Global Open Wound Care
07.2023 - Current
- Collaborated with executive leadership to align HR goals with overall business objectives.
- Facilitated conflict resolution processes, fostering positive work environments and relationships among colleagues.
- Implemented performance management systems to boost employee productivity and engagement.
- Established succession planning processes that identified high-potential individuals within the organization for future leadership roles.
- Managed talent acquisition process, resulting in a highly skilled workforce.
- Oversaw benefits administration, ensuring accurate and timely delivery of services to employees.
- Reduced employee turnover rate with proactive retention strategies and initiatives.
- Developed comprehensive onboarding programs for seamless employee integration.
- Directed payroll functions while maintaining accuracy and timeliness of all related processes.
- Instructed senior leaders on appropriate employee corrective steps.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Reduced process gaps while supervising employees to achieve optimal productivity.
Business Office Coordinator
Global Open Wound Care
06.2023 - 07.2023
- Developed correspondence letters, memos, and emails.
- Negotiated contracts with vendors, securing favorable terms that benefited both parties involved in the transaction.
- Streamlined office processes by implementing efficient filing systems and organizational strategies.
- Improved interdepartmental communication by establishing clear lines of contact and collaboration protocols.
- Provided administrative support such as preparing meeting agendas, taking minutes, maintaining calendars, booking travel arrangements when necessary.
- Ensured compliance with industry regulations by maintaining accurate records and documentation for audits or inspections if needed.
- Enhanced customer satisfaction by responding promptly to inquiries and resolving issues professionally.
- Cultivated positive relationships with clients through attentive service ensuring repeat business from satisfied customers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Medical Office Manager
Family Healthcare Associates
11.2022 - 06.2023
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Developed close working relationships with front office and back office staff.
- Fostered collaborative work environment, organizing team-building activities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Office Administrator
The Oak Inside Center for Psychological Assessment
01.2021 - 11.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Medical Billing Executive
Family Medicine of North Texas
10.2019 - 07.2020
- Ensured timely payments, submitting clean claims to various insurance companies within established deadlines.
- Improved collections with efficient follow-up on outstanding accounts receivable balances.
- Collaborated with healthcare providers to obtain necessary documentation for accurate billing of services rendered.
- Expedited claim resolution times by effectively communicating with both payers and internal teams regarding denial reasons or appeals processes.
- Increased efficiency by regularly updating and maintaining provider credentialing information with insurance carriers.
- Reduced claim denials by accurately verifying insurance eligibility and benefits for patients.
- Facilitated smooth office operations, collaborating closely with clinical staff members on scheduling adjustments due to insurance authorizations or referrals issues.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy in all aspects of the Medical Billing Administrator role.
- Maintained patient confidentiality, adhering to HIPAA regulations while managing sensitive medical information.
- Optimized cash flow through diligent monitoring of aged accounts receivables reports and initiating appropriate actions for collection efforts.
- Played an integral role in maintaining the financial health of the practice by consistently achieving high levels of claim accuracy and timely reimbursement from insurance payers.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Scanned and uploaded medical records into electronic medical records system.
Practice Administrator
Family Medicine of North Texas
02.2013 - 10.2019
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Increased staff productivity by providing training, guidance, and performance evaluations.
- Identified areas for cost reduction by conducting regular audits of operational expenses.
- Enhanced patient satisfaction with timely appointment scheduling and organized recordkeeping.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Provided supervision and management to team of support personnel.
- Created and implemented organizational policies and procedures.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
BBA - Human Resource Management
Texas Woman's University
Denton, TX12.2026
Associate of Arts -
Tarrant County College
Fort Worth, TX01.2021
Skills
- Office Administration
- Document Preparation
- Executive Support
- Calendar Management
- Travel Arrangements
- Meeting Organization
- Customer Service-Oriented
- Strong Problem Solver
- File Organization
- Payroll
- Business Administration
- Human Resources Management (HRM)
Certification
- Notary Public - Texas Secretary of State.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Implemented the Human Resources department in Global Open Wound Care.
- Collaborated with team of 4 in the development of the organization to a 30 million dollars in 22 months.
- Grew the staff from 4 to over 70 across 6 states.
- 111 College hours completed; courses include Medical Terminology, International Business, Human Resource Management, Accounting.
Languages
English
Native or Bilingual
References
Greg Martin
574-286-1360
Gmart.Gmart@gmail.com
Global Open Wound Care - Business Consultant
Known 1 year
Katie Anderson, NP
806-239-9152
Family Medicine of North Texas
Known 10 years
Angela Peevey
940-600-2459
Family Healthcare Associates - Front Desk Lead
Known 2 years
Dr. Jaqui Otto
817-846-1180
The Oak Inside Center for Psychological Assessment & Counseling
Known 3 years
Timeline
Executive Assistant to the Chief Operating Officer
Global Open Wound Care
08.2024 - Current
Director of Human Resources Operations
Global Open Wound Care
07.2023 - Current
Business Office Coordinator
Global Open Wound Care
06.2023 - 07.2023
Medical Office Manager
Family Healthcare Associates
11.2022 - 06.2023
Office Administrator
The Oak Inside Center for Psychological Assessment
01.2021 - 11.2022
Medical Billing Executive
Family Medicine of North Texas
10.2019 - 07.2020
Practice Administrator
Family Medicine of North Texas
02.2013 - 10.2019
- Notary Public - Texas Secretary of State.
BBA - Human Resource Management
Texas Woman's University
Associate of Arts -
Tarrant County College
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