Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cristel Perez

Apopka,FL

Summary

Self motivated professional to enhance customer loyalty with exceptional service. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. Hardworking with proven time management skills in fast paced environments.

Overview

4
4
years of professional experience

Work History

Attractions Cast Member

Walt Disney World Resort
Bay Lake, FL
08.2022 - Current
  • Assisted in training new Cast Members on policies and procedures related to their job duties.
  • Monitored ride operations from control booth or other designated area as required per attraction guidelines.
  • Verified that all employees were following company policies and procedures during their shifts.
  • Conducted regular inspections of rides and equipment making sure they are functioning properly.
  • Provided excellent customer service to guests by answering questions, resolving complaints, and responding to feedback in a timely manner.
  • Ensured safety of all guest by monitoring ride queues, enforcing rules, and providing assistance when needed.

Marketing Director

SYL Roofing Supply
Winter Garden, FL
03.2020 - 03.2023
  • Analyzed sales data to measure the effectiveness of marketing initiatives.
  • Identified opportunities for new business partnerships or other growth initiatives.
  • Developed strategies for online visibility through SEO and SEM optimization techniques.
  • Organized promotional campaigns, including social media, print materials, press releases, and website content.

Education

High School Diploma -

Winter Springs High School
Winter Springs, FL
07-2020

Bachelor of Arts - Business Administration

Seminole State College of Florida
Sanford, FL

Skills

  • Guest relations expertise
  • Strong problem solving
  • Strong Work Ethic
  • Attention to Detail
  • Excellent Communication
  • Multitasking
  • Organizational Skills
  • Team Collaboration
  • Customer service expertise

Languages

Spanish
Professional

Timeline

Attractions Cast Member

Walt Disney World Resort
08.2022 - Current

Marketing Director

SYL Roofing Supply
03.2020 - 03.2023

High School Diploma -

Winter Springs High School

Bachelor of Arts - Business Administration

Seminole State College of Florida

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Cristel Perez