Daniella Santiago
Lakeland,FL
Summary
Experienced with engaging and assisting guests in fast-paced setting. Utilizes strong interpersonal skills to ensure positive guest interactions and smooth operational flow. Knowledge of safety procedures and crowd management techniques to ensure optimal efficiency hours.
Overview
2027
2027
years of professional experience
Work History
Attractions Cast Member
Walt Disney World Parks and Resorts
Lake Buena Vista, FL
06.2022 - 06.2026
- Delivered exceptional guest experiences through engaging interactions and storytelling.
- Assisted in maintaining park cleanliness and safety standards for optimal guest enjoyment.
- Collaborated with team members to ensure smooth operation of attractions during peak hours.
- Enhanced guest satisfaction by providing timely assistance and resolving inquiries effectively.
- Monitored attraction wait times and communicated updates to guests, improving overall flow.
- Implemented process improvements that streamlined operations and enhanced efficiency of daily tasks.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
- Maintained safety standards by conducting regular inspections and addressing potential hazards promptly.
- Maintained team efficiency counts per hour of guest entry of approximately +1,000 guests per hour.
Theater Assistant
Volunteer Work
2014 - 2016
- Assisted in coordinating theater productions, ensuring seamless operation and adherence to schedules.
- Supported set design and assembly, collaborating with teams to enhance visual presentations.
- Managed inventory of props and costumes, maintaining organization and accessibility for productions.
- Facilitated communication between production staff and volunteers, fostering a collaborative environment.
- Assisted in maintaining a clean and safe environment for theater patrons, ensuring their comfort throughout performances.
- Maintained strict confidentiality regarding sensitive production details, preserving artistic integrity and preventing information leaks.
Education
Bachelor of Arts - Game Arts & Development
Rocky Mountain College of Art & Design
Denver12-2021
Skills
- Exceptional communication
- Safety awareness
- Tour guiding experience
- Performance under pressure
- Strong problem solving
- Guest relations expertise
- Conflict management
- Customer service expertise
- Teamwork and collaboration
- Strong work ethic
Timeline
Attractions Cast Member
Walt Disney World Parks and Resorts
06.2022 - 06.2026
Theater Assistant
Volunteer Work
2014 - 2016
Bachelor of Arts - Game Arts & Development
Rocky Mountain College of Art & Design