Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristel Pineda Gomez

La Puente,CA

Summary

Proven leader and efficient organizer, adept at fostering teamwork and enhancing customer satisfaction, as demonstrated at DUHOP INC. Excelled in roles requiring guest service excellence and meticulous data entry, significantly exceeding sales goals. Skilled in both team leadership and operational efficiency, ensuring seamless service delivery and workplace harmony.

Overview

9
9
years of professional experience

Work History

Server Shift Leader

DUHOP INC
11.2019 - Current
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Consistently met or exceeded sales goals through upselling techniques.

Service Representative / Cashier

Advantage Ford Lincoln Mercury
11.2017 - 11.2019
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Accepted payments and updated accounts with latest information.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
  • Processed customer service orders promptly to increase customer satisfaction.

Clerk

USPS
09.2015 - 01.2016
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Compiled and analyzed data to produce reports.
  • Processed incoming and outgoing mail and packages according to established procedures.

Education

High School Diploma -

Arroyo High School
El Monte, CA
2017

Skills

  • Organization
  • Guest service
  • Team Leadership
  • Reliable and Responsible
  • Teamwork and Collaboration
  • Data Entry
  • Call center experience
  • Shipping and receiving
  • Packing and shipping
  • Warehouse Safety

Timeline

Server Shift Leader

DUHOP INC
11.2019 - Current

Service Representative / Cashier

Advantage Ford Lincoln Mercury
11.2017 - 11.2019

Clerk

USPS
09.2015 - 01.2016

High School Diploma -

Arroyo High School

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Cristel Pineda Gomez