Cristela Palacios Perales
SAN ANTONIO
Summary
Energetic, honest, customer-orientated professional, with 12 years in the customer service industry, aspiring to join the Cabin Crew as a flight attendant of Southwest Airlines. Seeking to learn new skills, take on extra responsibilities, and grow professionally. My goal is to be an asset to Southwest Airlines by providing exemplary customer service with the hospitality and intrapersonal skills I have developed over time to our clients and future endeavors while building synergy with the team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Personal Shopper
HEB Central Market
San Antonio, TX
05.2021 - Current
- Order fulfillment
- Meeting customer requests at 100%
- Product retrieval and transport
- Consistently quarterly and annual financial goals
- Trained and evaluated new team members
- Follow safety measures and processes to ensure the safety of our customers and employees.
- Leveraged feedback to improve the shopping experience, driving higher levels of customer satisfaction consistently.
- Facilitated seamless communication between departments to streamline order processing and enhance overall service quality.
Cashier
HEB Central Market
San Antonio, TX
09.2013 - 05.2021
- Building and maintaining relationships with customers from around the world
- Ability to adapt to customers needs based on conversation and observations
- Keep composure in high stress situations
- Create a memorable experience for customers in a brief window of interaction.
- Problem solving in a quick fast paced environment while also providing solutions
- Maintain high standards for customer satisfaction with a smile, friendly and positive attitude
- Adhered to rules concerning uniform and cash register handling
Education
Associate of Science -
Palo Alto College
San Antonio, TX01-2019
High School Diploma - undefined
Rick Hawkins HS
San Antonio, TX01-2011
Skills
- Communication
- Attention to detail
- Decision Making
- Personable
- Diligent
- Adaptable
- Attentive
- Dependable
Certification
- Texas Alcohol Beverage Commission Certified
- Previous Food Safety and Handler training
LANGUAGES
English
Native
Timeline
Personal Shopper
HEB Central Market
05.2021 - Current
Cashier
HEB Central Market
09.2013 - 05.2021
High School Diploma - undefined
Rick Hawkins HS
Associate of Science -
Palo Alto College