Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Cristen Jones

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

15
15
years of professional experience

Work History

Regional Manager

Pearson
03.2021 - Current
  • Manage daily operations oversight and execution, including team workflow, supervising staff, resolving employee issues, and prioritizing department goals and projects.
  • Track, analyze, and report on team metrics, and meet key performance indicators of service levels, customer satisfaction, enrollment conversion rates, student enrollment goals, and other measures of success.
  • Manage inbound and outbound communication channels to ensure expeditious follow-up and quality service; ensure consultative sales strategies are incorporated in phone conversions.
  • Swift execution of process improvement and operational efficiency.
  • Collaborates with applicable departments for hiring, training, onboarding, performance management, and continued staff development.
  • Use multiple streams of communication to engage their staff and deliver progress, expectations, and vision.
  • Ensure appropriate staffing coverage based on regional needs; manages 20-25 full-time staff and collaborates with agencies for seasonal staff.
  • Maintain awareness of pertinent school information such as enrollment processes, enrollment caps, deadlines, and special projects.

Campus Director of Operations

Strayer University
03.2008 - 11.2020
  • Cultivated engaged student population with successful orientation programs.
  • Monitored and assessed results of postsecondary programs and services to identify and capitalize on potential improvements.
  • Directed daily academic administration, faculty support and admissions efforts.
  • Devised programs to promote diversity and inclusion among staff, faculty and students.
  • Improved policies and procedures to maximize student safety and campus security.
  • Implemented strategies to increase student recruiting, engagement and retention.
  • Managed admissions efforts and drove marketing initiatives for new enrollment.
  • Collaborated with faculty, staff and students to identify and address institutional challenges.
  • Oversaw student retention efforts and to maintain university goals and objectives.
  • Developed and oversaw campus budget to support annual planning and goal achievement.

Education

Master of Science - Education

North Carolina A & T State University
Greensboro, NC
12.2006

Bachelor of Arts - Psychology

Winston-Salem State University
Winston-salem, NC
05.2003

Skills

  • Government Relations
  • Operational Efficiency
  • Project Management
  • Business Operations
  • Client Satisfaction
  • Goals and Performance
  • Cross-Departmental Collaboration
  • Strategic Planning
  • Employee Development
  • KPI Metrics
  • Talent Management
  • Safety Protocols
  • Staff Management

Accomplishments

  • Received Irving Strayer Award top 1% of the company July 2020.
  • Conducted training on Interviewing skills 2022
  • Facilitated "A Day in the Life" 2022 with Executive team members
  • Collaborated with team of 45 in the development of enrolling new students.

Affiliations

  • I Dream Board Member 2021, 2022,2023
  • Far Southeast Family Strengthening Collaborative Board 2020, 2021
  • PAVE Member 2021, 2022,2023
  • Dreamkeepers member

Timeline

Regional Manager

Pearson
03.2021 - Current

Campus Director of Operations

Strayer University
03.2008 - 11.2020

Master of Science - Education

North Carolina A & T State University

Bachelor of Arts - Psychology

Winston-Salem State University

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Cristen Jones