Cristhian Averos
West Orange,USA
Summary
Dynamic retail associate manager with proven success at T-Mobile in upselling and customer satisfaction. Skilled in cash management and shift leadership, I consistently enhance team performance and operational efficiency. My strong communication abilities and food service experience ensure exceptional customer experiences while driving revenue growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Associate Manager
T-Mobile
Newark, New Jersey
07.2025 - Current
- De-escalated customer issues to maintain satisfaction and loyalty.
- Finalized sales transactions, ensuring accurate completion and customer compliance.
- Upsold products, boosting revenue through effective persuasion strategies.
- Encouraged customers to apply for home internet tablet visas, improving service accessibility.
- Conducted inventory counts to facilitate promotional activities and manage stock.
Preloader
UPS
New Jersey
10.2024 - 12.2024
- Coordinated organization of 300-600 packages across up to 4 trucks during 4-7 hours to ensure timely deliveries.
- Inspected incoming shipments for damage and accuracy, ensuring quality control before processing.
- Lifted packages weighing between 30 to 150 pounds regularly
- Upheld cleanliness and organization of work area, supporting safety standards and operational efficiency.
Shift Lead
Jersey Mike's
West Orange, NJ
03.2023 - 09.2024
- Welcomed customers, fostering positive shopping experiences through attentive service.
- Took customer orders efficiently, ensuring prompt service delivery during peak hours.
- Operated registers, accurately processing transactions and handling cash flow.
- Maintained store cleanliness, contributing to overall presentation and safety standards.
- Prepared condiments, toppings, and online orders for timely fulfillment.
- Executed baking tasks to ensure fresh product availability.
- Closed store securely, managing end-of-day procedures and cash counts.
Team Member
Shake Shack
Wayne, NJ
03.2024 - 08.2024
- Coordinated expo and front of house operations to improve service flow.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Set up custard and beverage stations to elevate customer satisfaction.
- Designed food layout for fryers, grill, and bun setups to streamline preparation.
Front of House Team Leader
Panda Express
Clark, NJ
09.2022 - 12.2023
- Delivered exceptional customer service to enhance dining experiences.
- Upsold menu items, contributing to increased sales revenue.
- Managed cash handling responsibilities to ensure accurate transactions.
- Opened and closed restaurant, ensuring all procedures followed for smooth operations.
- Executed food preparation and cooking tasks, ensuring adherence to high-quality menu standards.
- Restocked supplies and ingredients to support seamless kitchen operations.
- Performed thorough cleaning of kitchen and dining areas to uphold hygiene standards.
Ride Attendant
The FunPlex
East Hanover, NJ
05.2022 - 10.2022
- Verified that each rider was properly secured before starting the ride.
- Controlled ride operations to maintain safety standards.
- Promoted a safe environment for riders to enhance their experience.
- Facilitated safe disembarkation for all riders after ride completion.
- Resolved guest concerns and informed supervisors of escalated situations to ensure timely resolution
- Count how many people get on the ride
Education
High School Diploma -
West Orange High School
West Orange, NJ06-2023
Skills
- Customer upselling
- Shift management
- Cash management
- Food service experience
- Cooking and meal preparation
- Cleaning and kitchen operations
- Menu planning
Certification
Driver's License, 08/01/22, 01/31/26
Languages
Spanish, Fluent
English, Fluent
Personal Information
- Willing To Relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Retail Associate Manager
T-Mobile
07.2025 - Current
Preloader
UPS
10.2024 - 12.2024
Team Member
Shake Shack
03.2024 - 08.2024
Shift Lead
Jersey Mike's
03.2023 - 09.2024
Front of House Team Leader
Panda Express
09.2022 - 12.2023
Ride Attendant
The FunPlex
05.2022 - 10.2022
High School Diploma -
West Orange High School