GISSELL COWING
Las Vegas,NV
Summary
Experienced and personable cocktail server with a strong background in high-volume casino and lounge environments. Known for delivering fast, friendly, and attentive service while maintaining professionalism and creating an enjoyable guest experience. Skilled at multitasking, anticipating guest needs, and working efficiently in fast-paced settings.
Overview
33
33
years of professional experience
Work History
Retail Sales Associate
Macy's Department Store
Las Vegas, Nevada
10.2025 - Current
- Greeting customers, assisting with product questions, selections, and providing exceptional service to enhance the shopping experience.
- Assisted customers with purchases and enrollment in reward programs, fostering customer loyalty.
- Processing transactions accurately using point-of-sale systems, ensuring an efficient checkout experience.
- Managed returns and exchanges, resolved customer issues, and ensured compliance with company policies.
- Maintained a clean and organized store environment, contributing to a positive shopping experience.
Lounge Cocktail Server
Luxor Hotel and Casino
Las Vegas, Nevada
03.2022 - 10.2022
- Improved customer experience by efficiently taking and delivering drink orders.
- Provided attentive service, regularly checking in on guests to ensure that their needs were met.
- Managed multiple drink orders efficiently during peak service hours.
- Collaborated with bartenders to ensure timely drink preparation and delivery.
- Upsold premium beverages, contributing to increased sales revenue for the venue.
- Maintained cleanliness and organization of service areas throughout shifts.
- Managed cash transactions accurately, ensuring proper handling of payments.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Expressed gratitude to customers for their visit, enhancing their experience.
Lounge and Casino Cocktail Server
The Mirage Hotel and Casino
Las Vegas, Nevada
05.2015 - 03.2022
- Provided exceptional customer service in a fast-paced lounge setting and in a casino environment, maintaining a high-quality service during rush hours and special events.
- Delivered food and beverages accurately and efficiently to enhance guests' experiences.
- Verified guest identification to ensure responsible service of alcoholic beverages.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Showcased extensive knowledge of cocktail menus, confidently answering questions, and making recommendations to suit individual preferences.
- Increased food and beverage sales through upselling premium products and promoting daily specials to guests.
- Improved customer experience by delivering prompt, friendly service, and anticipating patrons' needs.
- Built rapport with regular customers, remembering their preferences, and making personalized recommendations.
Casino Cocktail Server
Riviera Hotel and Casino
04.1993 - 05.2015
- Enhanced customer experience by efficiently taking and delivering drink orders as well as providing exceptional customer service in the casino gaming area.
- Managed beverage orders efficiently, ensuring prompt delivery and satisfaction.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Adapted to a fast-paced environment, maintaining high-quality service during rush hours and special events.
- Verified guest identification to ensure responsible service of alcoholic beverages.
- Maintained cleanliness and organization of the service area for optimal efficiency.
- Maintained compliance with health and safety regulations, ensuring a clean and safe environment for patrons and coworkers.
- Demonstrated flexibility by working various shifts, including weekends, and holidays.
- Expressed appreciation to customers, fostering a welcoming atmosphere, and encouraging repeat visits.
Education
High School Diploma -
Eldorado High School
Las Vegas, NV05-1988
Skills
- POS system operation
- Cash handling
- Beverage knowledge
- Drink garnishing
- Alcohol awareness
- Speed and efficiency
- Team collaboration
- Customer upselling
- Customer service excellence
- Stress tolerance
- Large group management
- Policy adherence
- Flexible availability
- Reliability and responsibility
- Honesty and dependability
- Professional appearance
Hobbies and Interests
- Salsa Dancing
- Outdoor Recreation
- I participate in low-impact exercises to strengthen core muscles.
- Music
- Hiking
- I enjoy cooking for friends and family gatherings.
- Enjoy creating and following travel blogs.
- Regularly practice mindfulness and meditation for overall wellness.
Languages
- English
- Tagalog
Languages
English
Professional
Tagalog
Professional
Timeline
Retail Sales Associate
Macy's Department Store
10.2025 - Current
Lounge Cocktail Server
Luxor Hotel and Casino
03.2022 - 10.2022
Lounge and Casino Cocktail Server
The Mirage Hotel and Casino
05.2015 - 03.2022
Casino Cocktail Server
Riviera Hotel and Casino
04.1993 - 05.2015
High School Diploma -
Eldorado High School