Cristhian Pérez Hernandez
Bartow,FL
Summary
Dynamic professional with a proven track record at AT&T, excelling in customer service and critical thinking. Expert in Microsoft Excel and adept at resolving complex customer issues, ensuring satisfaction and retention. Demonstrated leadership as Store Manager, enhancing team performance and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
AT&T
03.2022 - 01.2025
- Demonstrated exceptional communication skills to effectively address customer inquiries and resolve issues.
- Provided exceptional customer service, ensuring client satisfaction and retention.
- Resolved customer inquiries by utilizing effective problem-solving techniques to ensure satisfaction.
- Collaborated effectively within team environments and demonstrated the ability to work independently to achieve customer satisfaction goals.
Store Manager
American Freight Furniture and Mattress
03.2020 - 03.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Santiago Iglesias Pantin
Ceiba, PR05.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Microsoft Excel
- Payment processing
- Scheduling
- Follow-up skills
- Call management
- Appointment scheduling
- Live chat support
- Staff education and training
- Shipping and logistics
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
AT&T
03.2022 - 01.2025
Store Manager
American Freight Furniture and Mattress
03.2020 - 03.2022
High School Diploma -
Santiago Iglesias Pantin
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