Cristian Aguirre-Villaseñor
Summary
Highly efficient Loan Operations Associate with 10 years of professional work experience, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
8
8
years of professional experience
Work History
Loan Operations Associate
OceanFirst Bank
01.2021 - Current
- Enhanced team productivity by streamlining communication and implementing efficient workflows.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the resulting in improved efficiency, reduced costs and reduction in processing backlog.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Relationship Banker
Bank Of America
09.2018 - 01.2021
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
Teller II
TD Bank
05.2016 - 09.2018
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
Intern
New Jersey Superior Court
11.2015 - 07.2016
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Assisted Daily operations in Jury Management Division and General Operations Division.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Education
High School Diploma -
Lakewood High School
Lakewood, NJ06.2016
Skills
Preparing reports
Cash Handling
Customer Engagement
Attention to Detail
Issue Resolution
Computer Skills
Financial Acumen
Time Management
Customer Service
Relationship Building
Cross-Functional Teamwork
Leadership Qualities
Excellent Written and Verbal Communication
Sales Records Management
Task Prioritization
Management Support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Loan Operations Associate
OceanFirst Bank
01.2021 - Current
Relationship Banker
Bank Of America
09.2018 - 01.2021
Teller II
TD Bank
05.2016 - 09.2018
Intern
New Jersey Superior Court
11.2015 - 07.2016
High School Diploma -
Lakewood High School
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