Cristian Alvarez
Coconut Creek,FL
Summary
Dynamic professional, excelling in customer service and problem resolution. Skilled in Microsoft Excel and active listening, I significantly enhanced customer loyalty and streamlined online transactions. Expert in managing high-stress situations, demonstrating exceptional critical thinking and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
G&V Expert Team
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Painter
COAST TO COAST QUALITY PAINTING
09.2021 - 10.2022
Education
Bachelor Of Computer Science - Computer Programming
Broward College
Fort Lauderdale, FLAscend Academy Charter High School
Margate, FL08.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Microsoft Excel
- Product Knowledge
- Appointment Scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
G&V Expert Team
11.2022 - Current
Painter
COAST TO COAST QUALITY PAINTING
09.2021 - 10.2022
Bachelor Of Computer Science - Computer Programming
Broward College
Ascend Academy Charter High School
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