Cristian Barajas
Yakima,WA
Summary
Dynamic professional with a proven track record at CPC International Apple Co., excelling in team leadership and operational efficiency. Bilingual with strong problem-solving abilities, I foster positive customer relationships and ensure safety compliance. Recognized for enhancing productivity and implementing effective communication strategies, I am committed to delivering exceptional results.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Columbia Distributing
kennewick , WA
11.2022 - 12.2023
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Received daily delivery instructions and route assignments from dispatch.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Ensured accurate completion of all paperwork associated with deliveries.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Reported delays and accidents to stations using telephones or two-way radios.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Presented order bills and collected payments for deliveries.
Upholsterer
Betancourt Upholstery
Ijamsville, Maryland
01.2021 - 10.2022
- Inspected finished products to ensure quality standards were met before delivery to customers.
- Repaired ripped seams on upholstery by re-sewing the seam or replacing entire sections of fabric.
- Worked on special projects such as reupholstering.
- Followed instructions when measuring, cutting and sewing materials.
- Processed written and verbal instructions, prints and work orders.
- Examined furniture frames, upholstery, springs, and webbing to locate and repair defects.
- Read and interpreted work order to uphold specific guidelines and produce high-quality pieces.
- Determined materials, tools and equipment needed for product order fulfillment.
Supervisor
CPC International Apple Co.
Tieton, Washington
08.2015 - 01.2021
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Collaborated with other departments to coordinate workflow processes between teams.
- Trained new employees on company policies and procedures.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Developed strategies to improve team performance and productivity.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Created new strategies for improving customer service standards within the organization.
- Monitored employee productivity to provide constructive feedback and coaching.
- Streamlined workflow processes, reducing project completion times.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Implemented new operational procedures, increasing efficiency.
- Complied with company policies, objectives and communication goals.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Analyzed key performance indicators to identify effective strategies.
Education
Bachelor of Arts - Criminal Justice
Washington State University
Pullman, WA12-2014
Associate of Arts - Sociology
Washington State University
Pullman, WA05-2014
High School -
Highland High School
Cowiche, WA01.2010
Skills
- Bilingual
- Friendly demeanor
- Procedural law knowledge
- Attention to detail
- Problem solving
- Clerical support
- Team building
- Organization and time management
- Data management
- Communication
- Decision-making
- Cultural awareness
- Supervision and leadership
- Analytical and critical thinking
- Interpersonal communication
- Critical thinking
- Good Telephone Etiquette
- Computer skills
- Multitasking
- Problem-solving
- Microsoft Word
- Customer service
- Microsoft office
- Safety compliance
- Effective communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Delivery Driver
Columbia Distributing
11.2022 - 12.2023
Upholsterer
Betancourt Upholstery
01.2021 - 10.2022
Supervisor
CPC International Apple Co.
08.2015 - 01.2021
Bachelor of Arts - Criminal Justice
Washington State University
Associate of Arts - Sociology
Washington State University
High School -
Highland High School