Cristian Cuellar
Brookfield,IL
Summary
Dynamic IT professional with proven expertise in deploying and managing technology solutions at Creative Technology Solutions. Skilled in Windows, MacOS, Linux, and providing exceptional remote support. Excelled in resolving 95% of IT issues within SLA timeframes, showcasing strong troubleshooting abilities and a commitment to user satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Technician
Creative Technology Solutions
01.2023 - 01.2024
- Provided onsite and remote IT support for various business environments
- Installed and configured computers, printers, Wi-Fi access points, and peripherals
- Resolved network connectivity issues and optimized infrastructure for efficiency
- Delivered white-glove IT service, ensuring smooth operations for all end users
- Managed and Assisted over 50+ users during a project and exceeded expectations.
IT Support Specialist
Internet Brands
Downers Grove, IL
01.2021 - 01.2022
- Provided desktop and technical support for employees across multiple locations
- Assisted with Active Directory management, password resets, and access control
- Managed and maintained networking equipment including routers, switches, and APs
- Diagnosed and resolved 95% of IT support tickets within SLA timeframes
Computer Technician
Wynndalco Enterprises
Addison, IL
01.2022
- Configured and deployed 100+ laptops, desktops, and mobile devices
- Performed network troubleshooting, including firewall, DHCP, and DNS settings
- Installed and configured network cabling, ensuring seamless connectivity
- Assisted with Office 365 setup and user administration
Education
Associate of Arts - Business Administration - Cyber Security
Eastern Gateway College
06.2022
Skills
- Windows
- MacOS
- Linux
- LAN/WAN
- VPN
- TCP/IP
- DNS
- DHCP
- Firewall Configurations
- Troubleshooting
- Ticketing Systems
- Zendesk
- ServiceNow
- Jira
- Software deployment
- Printers
- Peripherals
- Unifi Dream Router
- PoE 2K Cameras
- NVR Setup
- Office 365
- Google Workspace
- Remote Support Tools
- Experience with PSA tools
- VoIP
- PBX systems
Personal Information
Title: IT Field Technician
Additional Information
Valid Driver's License & Reliable Transportation, Authorized to Work in the U.S. for Any Employer, Seeking Hybrid/On-Site IT Roles
Certifications Education
- CompTIA Network+, In Progress, 1/02/2025
- Associate of Arts in Business Administration - Cyber Security, Eastern Gateway College, 06/01/22
Independent Projects
Home Network & CCTV Setup, Installed and configured Unifi Dream Router with 4 PoE 2K cameras and an NVR., Designed and ran structured network cabling, enhancing home network performance., Set up remote monitoring and security alerts for real-time surveillance.
Certification
- Currently Studying for my CompTIA Network + Certification
Accomplishments
- Awarded Deans List an Honor Roll for my college
Languages
English
Native language
Spanish
Intermediate (B1)
B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Support Technician
Creative Technology Solutions
01.2023 - 01.2024
Computer Technician
Wynndalco Enterprises
01.2022
IT Support Specialist
Internet Brands
01.2021 - 01.2022
Associate of Arts - Business Administration - Cyber Security
Eastern Gateway College
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