Yolanda Alvarez Gonzalez
Clearwater,FL
Summary
Dynamic leader with proven success in operations management and team building, notably at Dunking Donuts-DH Restaurant Group. Excelled in enhancing sales, profitability, and customer satisfaction through strategic planning and staff development. Skilled in problem resolution and customer relationship management, achieving high levels of employee satisfaction and client loyalty without exceeding budget constraints.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Dunking Donuts- DH Restaurant Group
03.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
SSVF Case Manager
Saint Vincent D Paul
06.2020 - 04.2022
- Monitored client success post-program completion, offering ongoing support and referrals when necessary to maintain stability.
- Facilitated access to healthcare services for clients, connecting them with appropriate providers and navigating complex insurance processes.
- Led regular case review meetings, evaluating progress towards goals and adjusting service plans as needed for optimal results.
- Provided crisis intervention services when necessary, ensuring clients'' safety and well-being during difficult situations.
Front Manager
Golden Corral Restaurant
11.2017 - 04.2020
- Trained and mentored front-end team members, resulting in increased productivity and job satisfaction.
- Resolved customer complaints promptly and professionally, maintaining a positive brand image.
- Streamlined checkout processes for improved efficiency and reduced wait times.
- Provided ongoing coaching and feedback to staff members, promoting professional growth over time.
- Facilitated weekly team meetings to discuss goals, review progress, address concerns, and celebrate achievements.
Education
Bachelor of Science - General Psychology
Universidad Sagrado Corazon
San Juan Puerto RicoSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Staff Management
- Customer Relationship Management
Certification
- SerSafe, - 2018-2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
Dunking Donuts- DH Restaurant Group
03.2022 - Current
SSVF Case Manager
Saint Vincent D Paul
06.2020 - 04.2022
Front Manager
Golden Corral Restaurant
11.2017 - 04.2020
Bachelor of Science - General Psychology
Universidad Sagrado Corazon
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