Cristian Diaz
Elkhart,United States
Summary
Trainee with background devoting skills and time to understanding processes, improving procedures and driving customer satisfaction. Well-versed in operational practices, market trends and regulatory guidelines Business. Enthusiastic application of energy and knowledge toward optimizing operations. Willing to learn and grow with others and from others.
Overview
6
6
years of professional experience
Work History
Management Trainee
Enterprise Rent-A-Car
Elkhart, IN
06.2023 - Current
- Collaborated with senior management to ensure successful implementation of projects.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Attended meetings and educational webinars to attain knowledge and competency to succeed in evolving market landscape.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Acquired business and management skills through various resources to update proficiency.
- Enhanced leadership abilities through training and hands-on task completion.
- Provide with customers excellent service
- Informing customers our services and products
- Translating
Service Agent
Enterprise Rent-A-Car
Elkhart, IN
06.2019 - 07.2022
- Pleasantly greet and assist customers when they are returning their vehicle and help answer any questions or concerns they may have
- Help translating
- Washed exterior surfaces to remove dirt and debris from the body of the vehicle.
- Applied waxes to protect paint finish from weather conditions and oxidation.
- Vacuumed carpets and upholstery to remove dust and dirt particles.
- Sanitized interiors
Car Detailer
Drive n Shine
Elkhart, IN
05.2018 - 08.2018
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
- Washed exterior surfaces to remove dirt and debris from the body of the vehicle.
- Vacuumed carpets and upholstery to remove dust and dirt particles.
- Applied dressing to vinyl surfaces such as dashboards, door panels, consoles and armrests.
- Polished chrome trim with a soft cloth or buffer.
- Shampooed carpets, floor mats and upholstery to clean stains and spills.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
Education
Bachelor of Arts - Business Management
Goshen College
Goshen, IN05-2023
Skills
- Organization
- Team Collaboration
- Attention to Detail
- Flexibility
- Relationship Building
- Communication Skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Additional Information
Help manage my colleges coffee shop my senior. I was response of my classmates/employees and i was responsible for the analytics and marketing of the coffee shop. Was able to gain some experience. i also was able to be an intern with Enterprise-Rent-a-Car was able to understand the business. Was able to gain customer service experience and also decision making skills.
Timeline
Management Trainee
Enterprise Rent-A-Car
06.2023 - Current
Service Agent
Enterprise Rent-A-Car
06.2019 - 07.2022
Car Detailer
Drive n Shine
05.2018 - 08.2018
Bachelor of Arts - Business Management
Goshen College
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