Cristian Escamilla

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
• Retained accurate records of purchases, titles and sales.
• Delegated and supervised vehicle bodywork to body team for restoration and remediation.
• Performed emissions tests according to standard procedures.
• Explained estimates and determined repair timelines to manage customer expectations.
• Tuned automotive systems and components to optimize functionality and prolong life of each piece.
• Inspected damaged vehicles to estimate repair labor cost and required parts expense.
• Investigated customer complaints to identify cause of malfunctions.
• Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
• Analyzed vehicle data using advanced diagnostic equipment.
• Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
• Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
• Read and followed technical documentation to complete accurate repairs.
• Repaired and replaced worn and damaged components.
• Contributed to revenue growth by upselling additional services when appropriate.
• Boosted customer loyalty by providing detailed explanations of repairs and maintenance suggestions.
• Diagnosed complex engine issues to restore vehicle performance, ensuring customer satisfaction.
• Implemented eco-friendly waste disposal methods, contributing to sustainability efforts.

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• Kept kitchen areas neat and clean by removing trash and organizing supplies.
• Followed supervisor instructions to complete tasks on time.
• Kept work area clean, dry, and free of debris to prevent incidents and accidents.
• Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.

• Rotated, mounted and balanced tires on cars, trucks, and vans.
• Replaced and repaired tires using best practices for safe vehicle maintenance.
• Dismounted, mounted, and repaired tires according to manufacturer specifications.
• Improved customer satisfaction by providing timely and accurate tire services.