Cristian Estay
Westerville,OH
Summary
Results-oriented professional with a proven track record of delivering high-quality work. Demonstrates excellent communication and teamwork skills, consistently contributing to the achievement of company goals and providing exceptional service. Committed to continuous learning and professional growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Experience Supervisor
Basin Harbor Club
Vergennes, VT
12.2023 - 09.2024
- Maintained efficient task allocation and monitoring each day
- Analyzed data trends related to customer service performance metrics.
- Played key role in achieving high guest review scores
- Facilitated communication with international guests, providing an inclusive, comfortable, and fun environment.
- Responded to guests, including email, telephone, and in-person inquiries.
Financial Service Specialist
Truist Bank
08.2021 - 06.2023
- Utilized financial planning software to model scenarios and forecast financial outcomes for clients.
- Utilized CRM systems to track client interactions, transactions, and progress towards financial goals.
- Implemented cutting-edge financial strategies to grow and develop long-lasting, value-based client relationships.
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
Education
Bachelor of Science - Cybersecurity
Western Governors University
Salt Lake City, UT12-2024
High School Diploma - Information Technology magnet program
John A. Ferguson High School
Miami, FL05-2019
Skills
- Bilingual
- Customer Service Acumen
- Versatile Learning Ability
- Detail Oriented
- Multitasking
- Communication
- Time management
- Problem solving
Certification
- Google IT Professional Certified
- Google Data Analytics Certified
- CompTIA certified
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Guest Experience Supervisor
Basin Harbor Club
12.2023 - 09.2024
Financial Service Specialist
Truist Bank
08.2021 - 06.2023
- Google IT Professional Certified
- Google Data Analytics Certified
- CompTIA certified
Bachelor of Science - Cybersecurity
Western Governors University
High School Diploma - Information Technology magnet program
John A. Ferguson High School
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