CRISTIAN G MONTANEZ
Orlando,FL
Summary
Experienced with managing client inquiries and resolving issues promptly. Utilizes effective communication and problem-solving skills to enhance client satisfaction. Track record of building strong client relationships and ensuring seamless service delivery. I am passionate about collaborative work, which entails system analysis and delivering efficient, user-focused technical solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Support Consultant
ADP
01.2021 - 01.2025
- Developed strong client relationships by providing technical support through phone, email involving tax/payroll information- With businesses such as Jersey Mike Subs, 7 Eleven, Starbucks & more.
- Conduct meetings with clients and stakeholders to gather information & establishing work assignment/responsibilities to different business groups.
- Part of the Smart Compliance management group which contribute to the business 9%-15% revenue increase within the organization.
- Scrum style development, where the team participated in weekly huddles (sprints). In these sprints, I would provide the feature I am working on, status of my feature and any impediments that are along the way.
- Contributed to the project by implementing a commenting & rating system to a marketplace software using HTTP, TablePlus & PostMan.
Software Developer (Contract)
KFORCE INC
01.2024 - 12.2024
- Developed and maintained scalable web applications using JavaScript frameworks.
- Integrated third-party APIs to expand functionality of existing applications.
- Developed software for desktop and mobile operating systems.
Education
Bachelor of Science - COMPUTER SCIENCE
Florida International University
Miami, FL08-2025
Associate of Arts - Computer Science E
Valencia College
Orlando, FL01.2022
Skills
- HTML
- CSS
- JavaScript
- Typescript
- Bootstrap
- Java
- C
- C
- PHP
- Laravel
- MySQL
- PostgreSQL
- Net
- C#
- Microsoft Visual Studio code
- Microsoft Visual Studio
- Microsoft Excel
- Microsoft Word
Certification
- AWS Certified Cloud Practitioner (In Progress, expected Dec 2025)
- CompTIA A+ Certification (In Progress, expected Jan 2026)
Timeline
Software Developer (Contract)
KFORCE INC
01.2024 - 12.2024
Client Support Consultant
ADP
01.2021 - 01.2025
Bachelor of Science - COMPUTER SCIENCE
Florida International University
Associate of Arts - Computer Science E
Valencia College