Summary
Overview
Work History
Education
Skills
Timeline
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Khaliah Muhammad

Phoenix,AZ

Summary

Dedicated Customer Service professional with proven expertise in high-volume telecommunications environments. Skilled in operational improvements, client account management, and issue resolution. known for delivering accurate support, enhancing customer satisfaction, and fostering a collaborative, team-oriented approach. Adept at using CRM systems and exceeding performance metrics in fast-paced setting.

Overview

5
5
years of professional experience

Work History

Client Support Consultant

Big Lots
01.2023 - 03.2025
  • Supported leadership in providing a resourceful and effective customer-centric communication to efficiently and accurately resolve inbound and outbound customer inquires with professionalism.
  • Productively managed consumer credit accounts by collaborating with internal and external third party bankers to drive positive out comes for both the customer and company affiliates.
  • Monitored and reported on key performance documentation including exceptional support, client retention, and privacy guidelines in compliance with company.

Customer Service Representative

Rooms To Go
04.2020 - 01.2023
  • Collected and analyzed actionable data from 100 + consumers by assessing customers satisfaction for business growth.


  • Streamlined workflows and implemented tools and processes that improved speed, consistency and survey feedback.


  • Maintained a 90% performance evaluation by leveraging structured methodologies to accurately reflect consumer sentiment.

Education

Riverview High School
Riverview, FL

Skills

  • Account management inquiry and resolution
  • Client support consultant with the ability to master new concepts and adhere to confidentiality standards
  • Inbound and outbound communication expertise
  • Proficient in Microsoft office ( word, outlook, power point, excell, and publisher)
  • Professional with a track recorded of improving client retention and CRM software efficiency
  • Professionalism and etiquette

Timeline

Client Support Consultant

Big Lots
01.2023 - 03.2025

Customer Service Representative

Rooms To Go
04.2020 - 01.2023

Riverview High School

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Khaliah Muhammad