CRISTIAN GUERRERO
Austin
Summary
Account Executive with 3 years of experience in sales and account management, demonstrating proficiency in cold calling, client retention, and Salesforce utilization. Adept at driving business growth through innovative strategies and strong client relationships. Bilingual and skilled in leadership, consistently achieving sales targets and enhancing market penetration.
Overview
8
8
years of professional experience
Work History
Account Executive
EPayPolicy
07.2022 - Current
- Cold call prospects and close deals, achieving measurable sales growth.
- Manage inbound sales leads, converting them into new accounts.
- Oversee client accounts, ensuring satisfaction and retention.
- Utilize Salesforce for tracking sales activities and performance metrics.
- Developed and executed cold calling strategies, successfully converting prospects into clients, enhancing revenue growth and market penetration.
- Managed inbound sales processes, effectively closing deals and ensuring seamless customer onboarding, contributing to overall sales targets.
- Spearheaded account management initiatives, fostering strong client relationships and ensuring customer satisfaction through proactive communication.
- Utilized Salesforce for data-driven insights, optimizing sales strategies and improving lead conversion rates through targeted follow-ups.
- Achieved sales quotas consistently, leveraging strong negotiation skills and market knowledge to drive business growth and client retention.
Installer/Service Technician
MARATHON FITNESS
06.2021 - Current
- Install and maintain Precor fitness equipment, ensuring optimal performance and safety.
- Cultivate strong customer relationships through effective communication and service.
- Expand professional network to enhance service opportunities and client satisfaction.
- Perform installations and routine maintenance on Precor fitness equipment, achieving a 98% customer satisfaction rate.
- Analyze equipment performance data to identify maintenance needs, optimizing service schedules and reducing emergency repairs by 25%.
- Trained and mentored junior technicians, boosting team efficiency and reducing service time by 15%.
- Delivered exceptional customer service, ensuring high satisfaction and repeat business.
Tire Technician/ Foreman
Tires To You
05.2019 - 06.2020
- Mounted tires and installed wheels efficiently, reducing wait times and increasing throughput.
- Supervised daily shop operations, enhancing workflow and productivity.
- Acted as a bilingual representative, improving communication with diverse clientele.
- Enhanced customer satisfaction by providing bilingual support, reducing wait times by 20%.
- Led a team of tire technicians to streamline operations, improving service efficiency and reducing turnaround time.
- Successfully mounted and installed over 1000 tires, consistently meeting daily productivity targets.
- Supervised shop activities with precision, ensuring compliance with safety regulations and maintaining high-quality standards.
Technician and Sales Representative
Sam's Club
07.2017 - 05.2019
- Processed customer payments and verified validity, ensuring smooth transactions.
- Resolved customer issues promptly, enhancing satisfaction and loyalty.
- Collaborated with team and management for comprehensive customer care.
- Mounted tires, assessed battery function, and checked for vehicle leaks.
- Conducted thorough inspections of vehicle components, ensuring safety and reliability, contributing to a 20% reduction in customer complaints.
- Performed detailed evaluations of battery functionality and identified vehicle leaks, ensuring optimal performance and customer safety.
- Successfully mounted tires and validated payment methods, directly contributing to operational efficiency and customer trust.
- Upsold additional services and products, boosting revenue by 15% and enhancing customer satisfaction.
- Trained new team members, fostering a cooperative environment and reducing onboarding time by 25%.
- Generated additional revenue by upselling services, contributing to a 15% increase in overall sales.
Education
Associate - Criminal Justice
Central Texas College
Killeen, TX01.2016
High school diploma -
San Saba High School
San Saba, TX05.2015
Skills
- Time Management
- Bilingual
- Leadership
- Reliable
- Customer Service
- Computer Skills
- Tire Service
- Automotive Repair
- Sales
- Cold Calling
- Oil Change
- Vehicle Maintenance
- Alignment
- Microsoft Word
- Maintenance
- Mechanic Experience
- Brake Repair
- Microsoft Office
- Apple Keynote
- Salesforce
- Networking
- Data Analysis
- Client Relationship
- Account Management
- Lead Conversion
- Negotiation
Timeline
Account Executive
EPayPolicy
07.2022 - Current
Installer/Service Technician
MARATHON FITNESS
06.2021 - Current
Tire Technician/ Foreman
Tires To You
05.2019 - 06.2020
Technician and Sales Representative
Sam's Club
07.2017 - 05.2019
Associate - Criminal Justice
Central Texas College
High school diploma -
San Saba High School
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