Eric Gutierrez
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail and banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Branch Ambassador
Capital One Bank
03.2020 - Current
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Facilitated inter-departmental communication to effectively provide customer support.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted available products and services to customers during service, account management and order calls.
- Educated customers about billing, payment processing and support policies and procedures.
- Reviewed order data on weekly basis to verify transactions and shipping dates.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Educated customers on use of banking website and mobile apps.
Member Service Representative
Chartway Federal Credit Union
07.2017 - 12.2019
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Coordinated daily cash reconciliation in high-volume location.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Education
Associate of Science - GENERAL ENGINEERING
San Jacinto College District
Pasadena, TX12.2016
Skills
- Complaint resolution
- Service standard compliance
- Sales expertise
- Spanish speaking
- Relationship building and management
- Excellent time management skills
- Rapid data entry skills
- Strategic sales knowledge
- Professional telephone demeanor
- Computer proficiency
- Interpersonal Communication
- Financial transactions expertise
Timeline
Branch Ambassador
Capital One Bank
03.2020 - Current
Member Service Representative
Chartway Federal Credit Union
07.2017 - 12.2019
Associate of Science - GENERAL ENGINEERING
San Jacinto College District
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