Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sharlina Rodriguez

Copiague

Summary

Detail-oriented Branch Ambassador with expertise in transaction processing and compliance adherence. Dedicated professional with a proven track record in customer service. Skilled in educating clients on digital banking tools and resolving issues effectively.

Overview

3
3
years of professional experience

Work History

Branch Ambassador

Capital One
Wantagh
03.2024 - Current
  • Provided exceptional customer service to enhance client satisfaction and loyalty.
  • Assisted customers with account inquiries and product information at the branch.
  • Educated clients on digital banking tools to improve their banking experience.
  • Collaborated with team members to maintain a welcoming branch environment.
  • Processed transactions accurately while following company protocols and compliance guidelines.
  • Resolved customer issues promptly, ensuring a positive resolution for all parties involved.
  • ATM and Vault custodian experience

Front End Team Lead

Walmart
Farmingdale
11.2022 - 03.2024
  • Led front-end team to enhance customer service and satisfaction.
  • Coordinated project timelines and assigned tasks to team members effectively.
  • Implemented training programs to develop staff skills and knowledge.
  • Managed and coordinated multiple projects while ensuring timely completion
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
  • Managed employee performance through coaching, goal setting, and day-to-day direction

Education

Walter G. O'Connell Copiague High School
Copiague, NY
06-2021

Skills

  • Transaction processing
  • Team collaboration
  • Compliance adherence
  • Customer service
  • Digital banking tools
  • Issue resolution
  • Cash handling
  • ATM maintenance
  • Vault operations

Languages

Spanish
Native/ Bilingual

Timeline

Branch Ambassador

Capital One
03.2024 - Current

Front End Team Lead

Walmart
11.2022 - 03.2024

Walter G. O'Connell Copiague High School

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