Kelsey Meyer
Dallas
Summary
Highly skilled professional with background in banking and customer service. Notable strengths include strong interpersonal skills, ability to build and maintain beneficial relationships, and adeptness. Past roles demonstrate commitment to driving branch growth through innovative strategies that enhance customer experience. Currently expanding knowledge in CRM systems and project coordination while seeking opportunities in operations or administrative roles.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Branch Ambassador
Capital One
Dallas
07.2025 - Current
- Greeted customers and provided information about services and products.
- Assisted 50+ customers in navigating digital banking platforms and tools.
- Collaborated with team members to enhance customer service strategies.
- Maintained organized records of transactions and customer interactions for reference.
- Ensured compliance with all applicable laws, regulations, and policies.
- Processed 100+ customer transactions efficiently and accurately.
- Assisted customers with account inquiries and service requests.
Assistant Manager
White Rhino Coffee House
Dallas
04.2023 - 06.2025
- Assisted in managing daily operations and ensuring smooth workflow.
- Trained and supervised staff in customer service best practices.
- Coordinated inventory management and ordering processes for supplies.
- Collaborated with management to improve operational efficiency and service quality.
Customer Experience Coordinator
Chewy.com
Dallas
01.2022 - 12.2023
- Coordinated customer inquiries via phone, email, and chat support platforms.
- Assisted customers with product selection and order management processes.
- Collaborated with teams to resolve customer issues and improve service quality.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Moisés E. Molina
Dallas, TXSkills
- Customer service
- Digital banking
- Transaction processing
- Compliance management
- Customer relationship management
- Data entry
- Fraud awareness
- CRM systems
Languages
Spanish
Native/ Bilingual
Certification
- CRM systems (salesforce-currently studying)
- Data entry and database management
Timeline
Branch Ambassador
Capital One
07.2025 - Current
Assistant Manager
White Rhino Coffee House
04.2023 - 06.2025
Customer Experience Coordinator
Chewy.com
01.2022 - 12.2023
Moisés E. Molina