Shantay Jackson
Summary
Ability to user strong communication skills in fast-paced environments, seeking to transition into new field. Friendly and approachable with knack to help company to find their potential and exceed company expectations. Skilled Associate with solid understanding of sales environment intricacies. Polished in navigating complex environments to meet and exceed sales goals. Demonstrates ability to manage multiple tasks and provide excellent customer experiences. Looking to leverage these transferrable skills in dynamic and customer-focused role.
Overview
20
20
years of professional experience
Work History
Branch Ambassador
Capital One Bank
08.2024 - Current
- Managed and balanced cash vault, audits and general ledger accounts.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Verified transactions involving cashier's checks, money orders and account transfers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Bank Supervisor
First Convenience Bank
02.2022 - 08.2024
- Maintained strong call control and welcomed visitors to office.
- Provided leadership, insight and mentoring to newly hired employees.
- Maintained strong relationships with key clients by addressing their unique banking needs promptly and professionally.
- Contributed significantly towards overall branch growth goals through exceptional leadership and strategic planning.
- Managed daily cash transactions, ensuring accuracy in balancing while adhering to strict compliance guidelines.
- Supervised and controlled branch activities according to bank policies to meet loan and deposit volume goals and for responsive customer service.
Branch Relationship Banker II
Amegy Bank
04.2021 - 06.2023
- Supported sales team members to drive growth and development.
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Assisted customers in opening accounts, ensuring a smooth onboarding experience and high satisfaction levels.
- Resolved customer concerns quickly and efficiently, maintaining a high standard of service quality.
- Managed sensitive customer documents securely, safeguarding client privacy and minimizing risk exposure for the bank.
- Strengthened customer relationships by providing personalized financial advice and identifying suitable banking products.
Customer Service Representative- Remote
Wayfair.com
03.2019 - 07.2022
- Answered phones to respond to customer inquiries, purchases, returns, and exchanges to orders placed.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Resolved customer problems by investigating issues, answering questions, and building rapport.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Education
Texas Southern University
Houston, TX05-2021
Education
Western Governors University Online
Salt Lake City, UT01-2016
High School Diploma -
La Marque High School
La Marque, TX05-2002
Skills
- Excellent multi-tasker
- Strong communication/customer service skills
- MS Office proficient
- Employee training
- Reliable and dependable
- Cash handling accuracy
- Payment processing
- Data entry
- Problem-solving
- Cheerful and energetic
- Attention to detail
Timeline
Branch Ambassador
Capital One Bank
08.2024 - Current
Bank Supervisor
First Convenience Bank
02.2022 - 08.2024
Branch Relationship Banker II
Amegy Bank
04.2021 - 06.2023
Customer Service Representative- Remote
Wayfair.com
03.2019 - 07.2022
Education
Texas Southern University
Education
Western Governors University Online
High School Diploma -
La Marque High School
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