Cristian Lee
Saint George,UT
Summary
Detail-oriented Fiber Technician experienced in fiber splicing and network troubleshooting. Enhanced network performance and service reliability through commitment to customer satisfaction and effective problem-solving. Delivered high-quality service by consistently reducing downtime.
Overview
11
11
years of professional experience
Work History
Fiber Technician 1
Forged Fiber 37
Saint George, UT
02.2025 - Current
- Improved network performance by installing, splicing, and testing fiber optic cables.
- Conducted routine maintenance on fiber optic systems to enhance operational efficiency.
- Assisted in troubleshooting network issues, improving response time and service reliability.
- Collaborated with team members to execute installation projects, ensuring adherence to safety protocols.
- Documented system configurations and maintenance activities for compliance and quality assurance.
- Promoted a strong customer service focus within the team by prioritizing client needs throughout project lifecycles.
- Maintained accurate documentation of installed fiber optic systems for easy reference during maintenance work.
- Increased efficiency with proper use of specialized tools like fusion splicers, optical power meters, and OTDRs.
- Performed regular preventive maintenance on equipment used in fieldwork ensuring their optimum functioning at all times.
- Reduced downtime by quickly identifying and resolving issues in fiber networks.
- Upgraded legacy copper networks to high-speed fiber optics, improving overall connectivity for clients.
- Ensured adherence to safety protocols while working on aerial or underground installations, minimizing accidents on the job site.
- Contributed to business growth by consistently providing high-quality work, resulting in repeat customers and positive referrals.
- Delivered reliable network connections through meticulous attention to detail during cable splicing processes.
- Adapted quickly to new technologies in the field, staying current with industry trends and best practices in fiber optics installation and maintenance.
- Conducted thorough inspections of existing cable systems to identify potential issues before they escalated into costly problems.
- Enhanced customer satisfaction with efficient troubleshooting and repair of fiber optic systems.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Coordinated installation of new users and relocations of existing users.
- Worked closely with network administrators and server engineers to deliver quality service.
- Researched and recommended network and data communications hardware and software.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Trained junior technicians on installation techniques and safety protocols.
- Implemented process improvements that enhanced operational efficiency in fiber installation projects.
- Resolved technical issues during installations, ensuring minimal disruption to service delivery.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Conducted site surveys to validate the customer’s infrastructure deliverables.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
Enhanced Premise Technician
Lumen Technologies
Saint George, UT
11.2022 - 02.2025
- Diagnosed and resolved technical issues, improving service uptime and reliability.
- Operated and maintained telecommunications equipment to ensure optimal performance.
- Conducted regular inspections and preventive maintenance on network infrastructure components.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Implemented process improvements that streamlined repair times and reduced downtime incidents.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Optimized system performance through testing and analysis.
- Reduced response times to technical issues, implementing a prioritized troubleshooting protocol.
- Optimized system performance through testing and analysis.
- Reduced response times to technical issues, implementing a prioritized troubleshooting protocol.
- Collaborated with cross-functional teams to enhance workflow efficiency and communication.
- Streamlined communication, introducing centralized platform for logging and tracking technical issues.
- Tested systems, noting issues and completing preventive maintenance.
- Adapted operations to varying weather and ground conditions while ensuring safety.
Tech Support Agent - Supervisor
AWI Networks - InfoWest
St George, UT
08.2015 - 11.2022
- Provided expert support for network connectivity and software applications, ensuring efficient operations.
- Diagnosed and resolved technical issues for clients, enhancing user satisfaction and experience.
- Collaborated with cross-functional teams to streamline troubleshooting processes and improve resolution times.
- Developed training materials and conducted sessions for new hires, fostering knowledge retention and team efficiency.
- Implemented feedback mechanisms to identify recurring issues, driving continuous improvement in service delivery.
- Mentored junior agents on best practices for customer interactions, enhancing overall team performance.
- Analyzed customer feedback data to recommend system enhancements, aligning with company goals for quality service.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved a a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Wrote and reviewed tickets to request maintenance for various types of equipment.
- Managed high call volume efficiently, addressing customer concerns promptly and professionally.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Patched software and installed new versions to eliminate security problems and protect data.
- Facilitated training sessions on product updates or changes within the organization to ensure consistent knowledge across all support agents.
- Handled sensitive customer data securely while troubleshooting account-related problems, maintaining trust between the company and its clients.
- Adhered to company policies when addressing client concerns or escalating unresolved issues appropriately.
- Improved customer satisfaction by providing timely and efficient technical support to clients.
- Assisted colleagues in troubleshooting software and hardware problems, enhancing team productivity.
- Developed knowledge base articles for common issues, streamlining the resolution process for both agents and customers.
- Supported new team members during their onboarding process, sharing best practices and tools for success in the role.
- Developed and implemented preventive maintenance procedures.
- Offered assistance in implementing and developing training programs.
- Diagnosed and troubleshoot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
Education
High School Diploma -
Nuestra Senora Del Huerto
Asuncion, PYSkills
- Fiber termination
- Fusion splicing
- Fiber optic routing
- Fiber optic testing
- OTDR operation
- Cable splicing
- Signal testing
- Troubleshooting systems
- Network troubleshooting
- Fault isolation
- Network configuration
- Technical troubleshooting
- System diagnostics
- System installations
- Collaboration
- Collaboration
- Equipment installation
- Device installation
- System installations
- Configuring devices
- Documenting activities
- Data cabling
- Equipment maintenance
- Equipment operation
- Cable management
- Data cabling installation
- Self motivation
- Task prioritization
- Multitasking
- Adaptability
- Problem-solving
- Analytical thinking
- Conflict resolution
- Customer support
- Fieldwork stamina
- Educating customers
- Excellent communication
- Communication effectiveness
- Client training
- Interpersonal skills
- Teamwork
- Team collaboration
- Leadership skills
- Technical mediation
- Professionalism
- Quality control
- Safety compliance
- Decision-making
- Troubleshooting techniques
- Risk assessment
- Mechanical skills
- Self motivation
- Documenting activities
- Data interpretation
- Professional attitude
- Verbal communication
- Troubleshooting systems
- Replacing antennas
- Precision handling
- System installations
- Network maintenance
- Technical documentation
- System diagnostics
- Data interpretation
- In-building cabling
- Technical support
- Antenna installation
Timeline
Fiber Technician 1
Forged Fiber 37
02.2025 - Current
Enhanced Premise Technician
Lumen Technologies
11.2022 - 02.2025
Tech Support Agent - Supervisor
AWI Networks - InfoWest
08.2015 - 11.2022
High School Diploma -
Nuestra Senora Del Huerto