Cristian Luna
Sylmar,CA
Summary
Motivated with a strong work ethic. Demonstrates exceptional time management, problem-solving skills, and a passion for continuous learning. Experienced in customer service, with hands-on experience in managing projects. Known for reliability, a proactive attitude, and the ability to work effectively both independently and in team settings. Eager to apply strong organizational skills and enthusiasm to a challenging position.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Lids Locker Room
08.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed cash registers efficiently, ensuring accurate transactions and balancing drawers daily.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Embroidery Technician Certification
- Created and executed custom logos based on customer request
- Rotated merchandise and displays to feature new products and promotions.
Skyhawks Youth Coach
Skyhawks Sports Academy
12.2022 - 02.2023
- Maintained equipment, facilities and inventory to avoid accidents and damage.
- Established strong relationships with participants and their families through regular communication.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Planned and organized various games for kids ages 2-8 that promoted good sportsmanship and teamwork.
- CPR Certification
Youth Baseball Coach
Aztecs Baseball Club
01.2020 - 06.2022
- Created a positive team environment, making strong relationships among players and coaching staff.
- Developed custom workout routines for players that increased overall strength, speed, and agility.
- Modeled appropriate behavior on and off field.
- Coached players on specific position requirements such as pitching and catching.
Education
Associate of Science - Kinesiology
Orange Coast College
Costa Mesa, CA12.2024
High School Diploma -
Bishop Alemany High School
Mission Hills, CA05.2022
Skills
Customer Service and Engagement
Customer experience
Problem-Solving
Team Building and Leadership
Languages
Spanish
English
Timeline
Assistant Store Manager
Lids Locker Room
08.2023 - Current
Skyhawks Youth Coach
Skyhawks Sports Academy
12.2022 - 02.2023
Youth Baseball Coach
Aztecs Baseball Club
01.2020 - 06.2022
Associate of Science - Kinesiology
Orange Coast College
High School Diploma -
Bishop Alemany High School
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