CRISTIAN RODRIGUEZ
Summary
Professional with proven expertise in customer support, IT and troubleshooting, with hands-on experience in emerging technologies and passion for continuous improvement. Adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
10
10
years of professional experience
Work History
CUSTOMER SUPPORT SPECIALIST
TeamViewer
10.2020 - Current
- Provide exceptional technical and accounting support to customers via phone, email, and live chat, resolving issues promptly and ensuring high customer satisfaction. Expertise in presenting tailored software solutions to address specific customer challenges.
- Consistently exceeded all performance metrics (ie: response time, resolution time, customer satisfaction, manager reviews, etc.) and ranked as a top performer in lead generation and revenue contribution.
- Maintained deep knowledge of product offerings and internal tools in a rapidly evolving environment, providing expert guidance and training to team members and other departments.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Selected for the company’s tone-of-voice refinement initiative in recognition of my strong reliability and superior writing and communication skills, improving clarity and consistency in customer-facing messaging.
- Handpicked as an ambassador for a groundbreaking chat platform release, playing a pivotal role as one of the first testers, thereby reinforcing trust in expertise and reliability as an early adopter.
- Invited to contribute to Robotic Process Automation (RPA) testing and implementation, highlighting adaptability and willingness to take on new challenges to improve efficiency.
- Very knowledgeable in CRM & Freshdesk (cloud-based ticket system) to manage customer accounts/inquiries and streamline support processes.
LOGISTICS SCHEDULER
Pricesmart
01.2020 - 05.2020
- Coordinating/Scheduling shipments with logistic companies and customers.
- Troubleshooting various issues with Warehouse Management System (WMS).
- Completing documentation required for each shipment.
- Coordinating all inbound warehouse shipment items.
- Working with warehouse managers to improve scheduling and resolve issues.
RECEIVING CLERK
Pricesmart
08.2018 - 12.2019
- Reviewing shipment orders, making sure merchandise orders are complete.
- Taking inventory of merchandise and entering logistics data into the WMS.
- Troubleshooting various issues with WMS.
- Training new employees.
RAMP SERVICE AGENT
Spirit Airlines
02.2016 - 03.2018
- Load and unload baggage, cargo, freight, and company materials.
- Transport items between terminals and aircraft using tugs, belt-loaders, and other equipment.
- Coordinate with team members to prepare gates for aircraft arrival, ensuring proper equipment setup and safety checks.
- Aircraft security check, condition, and load documentation.
- Train new employees.
Education
Broward College
01.2016
GED - undefined
Sheridan Technical College
01.2014
Skills
- Proficient in Microsoft Office Suite
- Skilled in navigating and troubleshooting Windows, Mac, iOS, and Android platforms
- Strong organization skills and time management
- Proven de-escalation and conflict-resolution abilities
- Excellent written and verbal skills
- Effective collaborator
- Customer service excellence
- Excels in adapting to fast-paced environments and driving technological advancements
- Adept at leveraging new tools and methods to solve problems and enhance productivity
- Experienced in computer hardware and software applications
Timeline
CUSTOMER SUPPORT SPECIALIST
TeamViewer
10.2020 - Current
LOGISTICS SCHEDULER
Pricesmart
01.2020 - 05.2020
RECEIVING CLERK
Pricesmart
08.2018 - 12.2019
RAMP SERVICE AGENT
Spirit Airlines
02.2016 - 03.2018
GED - undefined
Sheridan Technical College
Broward College