Margaret Binkins
Memphis,TN
Summary
Results-driven Account Manager with a proven track record in effectively managing diverse client portfolios and navigating challenging interpersonal dynamics. Committed to understanding and addressing unique customer needs while consistently achieving and surpassing performance targets. Recognized as an expert salesperson and dynamic team leader, fostering collaboration to drive success and enhance client satisfaction. Passionate about building strong relationships that contribute to long-term business growth.
Overview
15
15
years of professional experience
Work History
Customer Support Specialist
Lotus & Windoware
Memphis, TN
10.2023 - 09.2025
- Delivered exceptional customer support by resolving inquiries and issues through dedicated service and follow-up.
- Coordinated with cross-functional teams to streamline communication and enhance overall customer satisfaction levels.
- Managed customer interactions in CRM systems, documenting conversations to track resolutions efficiently.
- Analyzed customer feedback to identify trends, recommending actionable improvements for products and services.
Sr Account Specialist
Technicolor
Memphis, TN
10.2010 - 12.2022
- Established accounts for new customers and updated existing accounts with current demographic and order information.
- Resolved problems by performing both routine and complex account updates.
- Reviewed financial status and evaluated discrepancies by assessing account information and activities.
- Scheduled appointments and entered customer orders into SAP/AS400 system.
- Capitalized on upsell opportunities by offering additional product and service options to customers.
- Negotiated contracts and fees with media professionals to secure pricing.
- Reviewed advertising copy, design comps and final art to approve work.
- Documented conversations with customers to track requests, problems and solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Recommended improvements to products and services to mitigate complaints.
- Reviewed account and service histories to identify trends and issues.
- Trained new employees on procedures and policies to maximize team performance.
- Exceeded company productivity standards on consistent basis.
Education
High School Diploma -
East High School
Memphis, TN05-1993
Skills
- Reporting skill
- Account investigations
- Billing issue resolution
- Document management
- Schedule coordination
- CRM
- Proficient in Microsoft Office Suite
- Customer Service
- Excellent communication skills
- Goal-oriented
- Project Management
- Account management
- Quality control
- Shipping and receiving understanding
- Freight operations
- Customer relations
- Problem-solving abilities
- Project management abilities
- Adaptive team player
Education and Training
other
Timeline
Customer Support Specialist
Lotus & Windoware
10.2023 - 09.2025
Sr Account Specialist
Technicolor
10.2010 - 12.2022
High School Diploma -
East High School