Stephen Garrett
Columbus,OH
Summary
Motivated worker in logistics, accomplished in managing complex accounts. Extensive experience in handling high volume of inbound and outbound calls from customers. Making sure problems get solved quickly and efficiently in any problem that arises.
Overview
5
5
years of professional experience
Work History
Customer Account Specialist
Total Quality Logistics Inc.
Columbus, OH
09.2023 - Current
- Assisted in resolving escalated customer complaints quickly and efficiently.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
- Negotiated contracts with shipping and freight companies to secure lower transportation costs.
Truck Helper
Econo Haul
Columbus, OH
06.2019 - 08.2022
- Inspected vehicles for mechanical items and safety issues, and performed preventative maintenance as necessary.
- Secured cargo using straps, ropes and covers to protect it from damage during transit.
- Eliminated downtime to maximize revenue and mileage on the trucks.
Education
Business Marketing - Business
Walsh University
North Canton, OH05-2023
Skills
- Reporting skill
- Account investigations
- Billing issue resolution
- Due diligence
- Terms negotiation
- Point of sale system
- Customer relationship development
- Schedule coordination
Affiliations
- Former college baseball player
Timeline
Customer Account Specialist
Total Quality Logistics Inc.
09.2023 - Current
Truck Helper
Econo Haul
06.2019 - 08.2022
Business Marketing - Business
Walsh University
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