Corbin Williams
Lexington,KY
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Customer Account Specialist
Total Quality Logistics Inc.
Lexington, KY
01.2022 - Current
- Evaluated customers' potential needs to make appropriate recommendations.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Placed new customer orders and scheduled appointments.
- Prospected for new customers in target areas or demographics to bring in new business.
- Proposed additional service options to clients to capitalize on upsell opportunities.
Logistics Coordinator
Total Quality Logistics Inc.
Lexington , KY
02.2021 - 01.2022
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
- Managed system support functions to set priorities and service levels expectations.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Monitored and reported on transportation costs and properly filed shipping documents.
Account Executive
Total Quality Logistics Inc.
Lexington, Kentucky
05.2020 - 02.2021
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Stayed up-to-date on changing industry and product standards and trends related to accounts.
- Identified customer needs and achieved service levels that met and exceeded expectations.
Account Executive
IHeartMedia
Melbourne, United States
08.2019 - 12.2019
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Contacted customers as issues arose to provide prompt resolutions.
Digital Marketing Manager
SpaceCoast Magazines
Melbourne, FL
08.2018 - 04.2019
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Created social media content with consistent content and tone.
- Analyzed and reported social media and online marketing campaign results.
- Monitored and evaluated website analytics to assess campaign success, identify issues and make forward-thinking adjustments to maintain targets.
- Administered marketing calendar and posted new content to coincide with new product and service releases.
- Evaluated monthly performance statistics and used data to inform future strategies.
- Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives and methods for improvement.
Distribution Manager
SpaceCoast Magazines
Melbourne , FL
10.2017 - 09.2018
- Monitored and managed stock levels, delivery times and transportation costs to adhere to clients' specifications.
- Supported consistent order fulfillment accuracy by inspecting products to verify correct price and display alignment.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Increased client retention by providing superior customer service.
Marketing Associate
SpaceCoast Magazines
Melbourne , FL
04.2017 - 08.2018
- Edited and assembled training materials and reports to meet client requirements.
- Edited website content and database to keep information correct and up-to-date.
- Authored crisp and interesting marketing copy to engage target consumers and drive sales.
- Assembled and created trade show booths to drive traffic to clients booth.
- Increased audience engagement with brand websites by finding and integrating relevant videos, tweets and other online content.
- Provided analytical support and monitored data quality by interpreting and summarizing data and trends.
Education
Bachelor of Science - Information Technology
Liberty University
Lynchburg, VA08.2023
BBA - Marketing
University of Central Florida
Orlando, FL08.2016
Skills
- Account Monitoring
- Team Member Development
- Information Updates
- Reporting Skill
- Problem Solving
- Problem Identification
- Analytical and Critical Thinking
- Excellent Nonverbal Communication Skills
- Organizational Skills
- Microsoft PowerPoint
- Conflict Resolution
- Customer Service
- Administering Social Media Accounts
Additional Information
Volunteered as assistant Freshman and Varsity Basketball Coach for Viera High School
Timeline
Customer Account Specialist
Total Quality Logistics Inc.
01.2022 - Current
Logistics Coordinator
Total Quality Logistics Inc.
02.2021 - 01.2022
Account Executive
Total Quality Logistics Inc.
05.2020 - 02.2021
Account Executive
IHeartMedia
08.2019 - 12.2019
Digital Marketing Manager
SpaceCoast Magazines
08.2018 - 04.2019
Distribution Manager
SpaceCoast Magazines
10.2017 - 09.2018
Marketing Associate
SpaceCoast Magazines
04.2017 - 08.2018
Bachelor of Science - Information Technology
Liberty University
BBA - Marketing
University of Central Florida
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