Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Cristian Sarmiento

Summary

Dynamic professional with extensive experience at UbreakiFix, excelling in technical support and customer service. Proven ability to optimize workflows and enhance client satisfaction through effective communication and problem-solving. Skilled in system maintenance and cash handling, consistently delivering high-quality results while managing multiple priorities in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Lead Technician / Store Manager

UbreakiFix
02.2021 - Current
  • Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
  • Installed operating systems, configured settings, and added and removed applications as needed.
  • Provided technical support to customers and staff on a variety of hardware and software issues.
  • Assisted junior technicians in resolving complex technical problems.
  • Coordinated with vendors to ensure timely delivery of products or services.
  • Maintained up-to-date knowledge of current technology trends.
  • Analyzed customer requirements to determine appropriate solutions.
  • Followed safety practices to safeguard against injury and damage to property.
  • Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
  • Fostered relationships with internal and external customers.
  • Tested components, assemblies and systems to diagnose problems.
  • Entered and distributed work orders to other technicians.
  • Managed quality control and maintained high level of customer satisfaction.
  • Contacted customers prior to date of scheduled installation to verify appointment.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Installed new components or replaced defective parts to restore functionality.
  • Estimated cost of labor and materials for projects and communicated value to clients.

Front Desk Receptionist

Crunch Fitness
09.2019 - 12.2020
  • Handled sensitive information in a confidential manner.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Education

Associate of Science - Business Administration

LaGuardia Community College
06-2024

High School Diploma -

John Bowne High School
09-2019

Skills

  • Bilingual communication
  • Customer service
  • Cash handling
  • Technical support
  • System maintenance
  • Payment processing
  • Confidentiality practices
  • Data entry
  • Workflow optimization
  • Time management
  • Client confidentiality
  • Stress tolerance
  • Inbound and outbound calling
  • Understanding customer needs
  • Multitasking

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Lead Technician / Store Manager

UbreakiFix
02.2021 - Current

Front Desk Receptionist

Crunch Fitness
09.2019 - 12.2020

Associate of Science - Business Administration

LaGuardia Community College

High School Diploma -

John Bowne High School

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Cristian Sarmiento