Cristian Severino
Boston,MA
Summary
Dynamic Shift Manager with expertise in staff motivation and team development. Proven ability to enhance workplace safety and ensure high customer satisfaction through effective communication and mentoring.
Overview
19
19
years of professional experience
Work History
Shift Manager
Abm Industries
Boston, MA
01.2015 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Improved operational efficiency by adopting new technologies for order processing and inventory management.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
Shift Manager
C&W Serevices
Medford, MA
05.2007 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored new staff on operational procedures and best practices.
- Optimized workflow processes, resulting in improved efficiency across shifts.
- Conducted regular inspections to maintain equipment functionality and workplace safety.
- Collaborated with management to implement cost-saving initiatives within the team.
- Analyzed performance metrics to identify areas for improvement and training needs.
- Led team meetings to communicate expectations, updates, and motivate staff engagement.
- Resolved conflicts and addressed employee concerns to foster a positive work environment.
- Trained and mentored new employees to maximize team performance.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
Associate of Science - Health Services Management
UASD
Dominican Republic05-2002
Skills
- Collaborative decision-making
- Workplace safety
- Staff motivation
- Handling customer complaints
- Training and mentoring
- Team development
- Customer service focus
- Employee training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Manager
Abm Industries
01.2015 - Current
Shift Manager
C&W Serevices
05.2007 - Current
Associate of Science - Health Services Management
UASD