Cristian Vail
Grand Rapids,MI
Summary
Expert retail sales professional offering three years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers. Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination.
Overview
4
4
years of professional experience
Work History
Team Member/General Merchandise
Target Corporation
08.2022 - Current
- Collected products for online orders, substituted items when necessary.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
Nutrition Service Tech
Corewell Health
09.2023 - 04.2024
- Improved hospital food service efficiency by streamlining meal preparation processes.
- Maintained a clean and safe work environment by adhering to strict sanitation guidelines and procedures.
- Ensured compliance with dietary restrictions for patients, reducing the risk of adverse reactions.
- Collaborated with healthcare professionals to develop individualized nutrition care plans for patients.
Online Pickup and Delivery Associate
Wal-Mart Stores, Inc
03.2021 - 08.2022
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction.
Crew Member
McDonald's Corporation
06.2020 - 08.2021
- Cooked and assembled items.
- Cleaned our workspace and made sure to keep it organized.
- Trained new associates to take and process orders, stocked areas when necessary.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
Education
Grand Rapids Learning Center
06.2022
Skills
- Customer Service
- Cash Handling
- Equipment Operation
- Heavy Lifting
- Fluent in Spanish
- Guest Engagement
Languages
Spanish
Timeline
Nutrition Service Tech
Corewell Health
09.2023 - 04.2024
Team Member/General Merchandise
Target Corporation
08.2022 - Current
Online Pickup and Delivery Associate
Wal-Mart Stores, Inc
03.2021 - 08.2022
Crew Member
McDonald's Corporation
06.2020 - 08.2021
Grand Rapids Learning Center
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