Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cristian Vega

Orlando,FL

Summary

Results-driven and highly skilled Regional Operations Manager with a strong track record in overseeing operations, logistics, and sales within the aftermarket collision parts industry. Proven ability to manage and optimize the performance of large teams, including drivers, warehouse staff, sales representatives, and customer service operations. Adept at improving operational efficiency, driving sales growth, and maintaining high levels of customer satisfaction. Strong expertise in inventory management, supply chain optimization, and budget control, with a keen eye for market trends and opportunities for growth. Exceptional communicator and leader, focused on fostering collaborative relationships with both internal teams and external partners to ensure smooth operations and business success.

Overview

10
10
years of professional experience

Work History

Regional Operations Manager

Express Parts Inc.
Orlando, FL
09.2023 - Current
  • Managed and coordinated a fleet of 12 drivers, ensuring optimal performance and compliance with company standards.
  • Oversaw 10 sales representatives, providing guidance, support, and performance tracking to ensure sales targets were consistently met.
  • Directed accounts receivable processes, ensuring timely collections, and maintaining strong client relationships.
  • Supervised a sales manager, providing strategic direction and operational oversight to drive sales growth.
  • Managed warehouse operations, overseeing the warehouse manager and three associates to maintain efficient inventory control and order fulfillment.
  • Led an overnight crew, ensuring seamless operations and timely deliveries during off hours.
  • Monitored and analyzed sales numbers and growth within the Orlando area, identifying opportunities for improvement and strategic growth.
  • Oversaw customer service operations, leading a team to consistently exceed service expectations, handle escalations, and improve customer satisfaction.

Sales Representative

Express Parts Inc.
Orlando, FL
12.2022 - 09.2023
  • Reviewed monthly performance against targets set by management team.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Analyzed market trends to identify potential sales opportunities.
  • Developed key customer relationships to increase sales.
  • Identified customer needs by asking questions and advising on best solutions.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Successfully generated over $250,000 in monthly sales, demonstrating strong market knowledge, and effective sales strategies to consistently exceed performance goals.

Auto Body Shop Manager

Old Dixie Collision Center
Kissimmee, FL
08.2020 - 12.2022
  • Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
  • Developed and implemented cost-saving measures to reduce overhead expenses.
  • Coordinated with insurance companies to ensure timely payment for services rendered.
  • Implemented policies designed to ensure quality control across all aspects of the auto body shop's operations.
  • Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
  • Formed and sustained strategic relationships with clients.
  • Maintained accurate records of parts used, labor costs, and other expenses related to repairs.
  • Prepared staff work schedules and assigned team members to specific duties.

Parts Manager

Old Dixie Collision Center
Kissimmee, FL
06.2018 - 08.2020
  • Implemented inventory control systems to track parts usage and reduce waste.
  • Developed and implemented parts department policies and procedures to improve efficiency.
  • Utilized parts management software for inventory tracking and order processing.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Ensured accuracy in order processing and invoicing procedures.

Assistant Manager

Meineke Discount Mufflers and Brakes
Pittsburgh, PA
07.2015 - 02.2018
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Established processes for monitoring customer satisfaction levels.
  • Managed customer service inquiries and complaints in a timely manner.
  • Assigned work and monitored performance of project personnel.

Education

Some College (No Degree) - Business Administration

Edinboro University of Pennsylvania
Edinboro, PA
01-2015

High School Diploma -

McDowell High School
Erie, PA
06-2014

Skills

  • Team Leadership and Development
  • Staff Training and Mentorship
  • Cross-functional team collaboration
  • Conflict Resolution and Problem Solving
  • Strategic Planning and Execution
  • Fleet Management and Coordination
  • Warehouse and Inventory Management
  • Supply Chain Optimization
  • Distribution and Fulfillment Operations
  • Process Improvement and Efficiency
  • Sales Growth and Target Achievement
  • Customer Relationship Management (CRM)
  • Negotiation and Contract Management
  • Customer Service Operations Oversight
  • Market Trend Analysis

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Regional Operations Manager

Express Parts Inc.
09.2023 - Current

Sales Representative

Express Parts Inc.
12.2022 - 09.2023

Auto Body Shop Manager

Old Dixie Collision Center
08.2020 - 12.2022

Parts Manager

Old Dixie Collision Center
06.2018 - 08.2020

Assistant Manager

Meineke Discount Mufflers and Brakes
07.2015 - 02.2018

Some College (No Degree) - Business Administration

Edinboro University of Pennsylvania

High School Diploma -

McDowell High School

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Cristian Vega