Cristian Zapien
Tucson,AZ
Summary
Highly motivated individual with a strong work ethic committed to learning, developing new skills and team contribution. Willing to take on any task to help the team and clients. Able to work under pressure, Self-directed and energetic to start working.
Overview
4
4
years of professional experience
Work History
Autopart Sales Associate
Orielly Auto Parts
Tucson, AZ
03.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
IT Technician
Ralphs IT Solutions
Tucson AZ
08.2023 - Current
- Maintained up-to-date knowledge of industry advancements, incorporating new techniques into daily tasks when applicable.
- Collaborated with fellow technicians to complete complex wiring projects within tight deadlines.
- Exceeded team productivity goals through diligent work ethic and strong attention to detail during installation procedures.
- Installed new wiring systems, ensuring optimal functionality and adherence to safety standards.
- Wired network switches
- Install drive thru menus
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
Mobile Mechanic
Self Employed Services
Tucson, AZ
08.2023 - Current
- Utilized advanced diagnostic tools to pinpoint issues swiftly, reducing labor time spent on each job.
- Maintained a clean and organized mobile workspace
- Provided exceptional customer service, addressing inquiries and resolving concerns in a professional manner.
- Enhanced customer satisfaction by providing timely and efficient mobile mechanic services.
- Educated clients on proper vehicle maintenance, prolonging the lifespan of their automobiles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Calculated costs of materials and labor to prepair detailed repair estimates.
Flooring Installer
Reds LLC
Tucson AZ
06.2023 - 08.2023
- Collaborated with team members to ensure seamless communication and smooth project execution.
- Increased efficiency by organizing tools and supplies needed for each job, reducing downtime between tasks.
- Enhanced customer satisfaction by efficiently completing carpet installation projects within deadlines.
- Maintained clean workspaces before, during, and after installations, ensuring customer satisfaction and safety.
- Reduced material waste by accurately measuring and preparing carpet materials for each job site.
- Assisted lead installer in measuring and cutting carpets for precise fitting, resulting in a professional finish.
- Operated hand and power tools such as drills, saws, wall trimmers, etc.
- Installed hardwood, laminate and vinyl flooring for multiple residential and commercial clients.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Utilized saws, nail guns and routers to safely complete flooring installation projects.
- Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
Sales Manager
AutoZone
Tucson, AZ
05.2022 - 06.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Tracked parts use and charged items to customer accounts for billing.
- Served customers in-store and by telephone to answer questions and place orders.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Mail Carrier
United States Post Office
Tucson, AZ
12.2020 - 05.2022
- providing exceptional service by addressing concerns promptly and professionally.
- Distributed mail on foot to residences and businesses, per shift.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
Education
Associate of Arts - General Studies
Pima Community College
Tucson, AZ05.2024
High School Diploma -
Sentiel High School
Tucson, AZ05.2019
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Reliable and punctual
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Client Service
- Store Opening and Closing
- Energetic
- Over Achiever
- Automotive Electronics
- Electrical Systems
- Vehicle Dynamics
- Automotive Safety
- Noise, Vibration, and Harshness Analysis
- Attention to Detail
- Reliability
- Self Motivation
Languages
Spanish
Native or Bilingual
References
Reference #1:
Ralph Zavala
520-559-4681
Ralphsitsolutions@gmail.com
Reference #2:
Carlos Enrique Lara
520-599-7995
Reference #3:
Ignacio Borquez
520-245-9763
Timeline
Autopart Sales Associate
Orielly Auto Parts
03.2024 - Current
IT Technician
Ralphs IT Solutions
08.2023 - Current
Mobile Mechanic
Self Employed Services
08.2023 - Current
Flooring Installer
Reds LLC
06.2023 - 08.2023
Sales Manager
AutoZone
05.2022 - 06.2023
Mail Carrier
United States Post Office
12.2020 - 05.2022
Associate of Arts - General Studies
Pima Community College
High School Diploma -
Sentiel High School