Cristian Alarcon
Orlando,FL
Summary
Safety and Security Manager with comprehensive background in developing and implementing safety protocols to mitigate risks. Demonstrated success in managing security personnel, coordinating emergency response procedures, and conducting thorough site inspections. Strengths include strategic planning, team leadership, regulatory compliance, and crisis management. Previous work has resulted in safer environments for employees and reduced incidents of workplace accidents.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Loss Prevention
The Westin Houston Memorial City
Houston, USA
08.2022 - 12.2023
- Promoted a positive and efficient work environment to effectively meet the needs of guests and associates
- Facilitated the successful integration and training of the electronic keybox system
- Adjusted staffing ratios to effectively support hotel operations and drive productivity
- Designed and implemented an advanced locking mechanism for pool deck access
- Supported daily restaurant, bar and valet staff as the Senior Manager-on-duty
- Managed budgets and scheduling for Loss Prevention
- Collaborated cross-functionally to achieve operational excellence while upholding safety protocols
- Maintained accurate records to comply with OSHA regulations
- Contributed to the Engineering department by supporting audits and inspections related to life safety equipment
Security Officer
The St. Regis Houston
Houston, USA
06.2021 - 08.2022
- Served as a reliable resource for responding to guest and associate needs
- Promoted a productive work atmosphere through effective team communication
- Contributed significantly to the efficiency and effectiveness of the Be Safe Program while serving as its second-in-command
- Assisted in fulfilling supervisor responsibilities during absence of Director
- Facilitated installation and instruction of electronic key storage solution across departments
- Managed Lost and Found items with utmost organization
- Managed timely execution of new camera installations through effective communication with vendor
- Encoded and arranged hotel parcels upon arrival
- Optimized safety measures while improving overall operations working with multiple teams
- Provided high-profile escorts for VIP's and celebrity guests
Security Officer
JW Marriott Galleria
Houston, USA
09.2020 - 06.2021
- Collaborated with management to ensure compliance with all prescribed safety policies
- Contributed to smooth operations by filling in for Director during off-property hours
- Coordinated and led daily shift meetings
- Collaborated with team members to ensure efficient handling of emergency situations amidst extremely low temperatures
- Coordinated security requests for group/guest arrivals- including NFL contracts and large corporate events
- Extended security backing to diverse NFL teams accommodated in the hotel.
Dual Property Officer
JW Marriott Galleria and Marriott Medical Center
Houston, USA
09.2020 - 12.2020
- Provided security shift coverages and guidance for two properties
- Delivered managerial assistance to guests as required during duty.
- Contributed substantially to the smooth functioning of several different areas including customer assistance, food safety compliance checking, inventory maintenance while being adept at multitasking.
Security Officer
Marriott Medical Center/Museum District
Houston, USA
08.2017 - 03.2020
- Ensured proper functioning of Keywatcher box to facilitate key control on a daily basis
- Created work schedules based on weekly projections
- Conducted training sessions for the Loss Prevention Department and Safety Committee
- Assisted in the coordination of incoming and outgoing hotel packages
- Served as a valuable asset in overseeing Lost and Found inventory management.
- Monitored hotel premises both indoors and outdoors, ensuring the safety of guests and staff
Armed Security Officer
HTM Security
Las Cruces, USA
04.2016 - 07.2017
- Managed Courthouse entry operations utilizing metal detectors and scanners
- Managed transportation routes for several storage unit offices
- Enhanced security measures for weekend events in gated communities
- Provided comprehensive coverage for multiple car dealerships, ensuring secure gates and doors after hours.
- Achieved Level 3 Private Security License
TransAmerica Insurance
Cedar Rapids, USA
12.2014 - 02.2016
- Maintained physical security of corporate office buildings
- Reviewed and approved entries of fellow associates to ensure compliance with security standards
- Implemented and upheld fire safety regulations throughout building premises
- Conducted patrols after hours to ensure door security
- Confirmed accurate recording of entries and exits by obtaining shift reports
Safety and Security Manager
Lake Nona Wave Hotel
- Effectively oversaw hotel security department's payroll and scheduling.
- Established and implemented agreements for hiring external security personnel
- Managed the utilization of diverse contract security teams to ensure adequate coverage for nightclubs and shifts.
- Facilitated communication and collaboration between vendors and security service recipients for events/meetings
- Conducted quarterly and annual security trainings for a community of five hotels including Courtyard, Residence, Springhill Suites, Aloft and Wave Hotel
- Led Safety Committee and evaluated various work environments, ensuring compliance with safety standards.
- Achieved promotion to the E+ Committee
- Created and continuously updated standardized operating procedures (SOPs) for all departments.
- Organized monthly service agreements for biohazard and first aid supplies.
- Maintained and supported the training of Security Officers on duty regularly.
- Spearheaded hotel safety training for new hires during monthly orientations
- Deliver weekly presentations on safety and security-related subjects in operational meetings
- Ensured seamless communication of weather conditions to all hotel personnel during inclement weather and hurricane season.
- Demonstrated expertise in overseeing workers compensation and hotel liability claims.
- Collaborated with corporate risk management to ensure swift resolution of guest or patron claims
- Managed a team of six full-time officers and regularly added on-call officers to enhance operations.
- Aided in giving direction and serving as a main point of contact for team members at the hotel
- Collaborated with entry level supervisors and managers to offer conflict resolution training and guidance
Education
A.A.S. Degree - Business Management
Kirkwood Community College
Cedar Rapids, IA05.2015
Certificate - Human Resources
Kirkwood Community College
Cedar Rapids, IA12.2014
Skills
- Incident Investigation
- Health and safety compliance
- Personal Protective Equipment
- Surveillance systems
- Chemical safety (MSDS)
- Crisis Management
- Security management
- Access Control
- Accident Prevention
- Workplace Safety
- Safety Inspections
- Daily status reports
- Incident Reports
- Security team leadership
- Loss prevention expertise
- Safety and security procedures
- Employee performance evaluation
- Schedule oversight
- Incident Response
- Training Oversight
- Emergency Response
- Security officer training
- CCTV Monitoring
- Operations Management
- Compliance Management
Certification
- CLSO
- CPR/AED
- Fire Warden Certification
- Chief Safety Officer for Safety Committee
- THLA
- Level 3 Security Officer- State of New Mexico
Timeline
Director of Loss Prevention
The Westin Houston Memorial City
08.2022 - 12.2023
Security Officer
The St. Regis Houston
06.2021 - 08.2022
Security Officer
JW Marriott Galleria
09.2020 - 06.2021
Dual Property Officer
JW Marriott Galleria and Marriott Medical Center
09.2020 - 12.2020
Security Officer
Marriott Medical Center/Museum District
08.2017 - 03.2020
Armed Security Officer
HTM Security
04.2016 - 07.2017
TransAmerica Insurance
12.2014 - 02.2016
Safety and Security Manager
Lake Nona Wave Hotel
A.A.S. Degree - Business Management
Kirkwood Community College
Certificate - Human Resources
Kirkwood Community College
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