LUCAS GUZMAN
AVENTURA,FLORIDA
Summary
Security and loss prevention leader overseeing risk management, life safety, and emergency readiness across complex hospitality properties. Leads incident reporting, access control, CCTV oversight, and policy development while working with law enforcement and cross-functional teams to support safe, compliant operations.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Director of Loss Prevention
Hyatt Hotels Corporation
Miami Beach, FL
08.2014 - Current
- Supported comprehensive security, loss prevention, and risk management operations across complex resort property, ensuring safety in guest rooms, restaurants, lounges, bars, recreation areas, and function space.
- Developed, implemented, and maintained security and loss prevention policies and procedures.
- Managed day-to-day security operations and staff, along with risk management programs, life and fire safety systems, and workplace safety initiatives.
- Developed and maintained property and corporate incident reporting processes to effectively document and investigate guest and team member incidents, accidents, and property damage.
- Assisted pre-opening leadership team with final design and installation of security systems and programs, including CCTV, access control, and security operations software.
- Collaborated with local law enforcement to ensure compliance with federal, state, and local security and safety regulations, enhancing community relations.
- Responded to urgent requests and incidents from team members and guests involving theft, disorderly conduct, threats, fire and safety hazards, and medical emergencies.
Director of Operations
Turnberry Ocean Colony
Sunny Isles Beach, FL
04.2012 - 08.2014
- Oversaw security and safety functions for two 37-story luxury residence towers, 260 individual units, club building, and adjacent facilities.
- Monitored departmental and contractual budgets to ensure financial compliance and operational efficiency.
- Chaired occupational health and safety committee, implementing initiatives that reduced workplace injuries and minimized workers' compensation losses.
- Trained and mentored security, valet, and front desk staff, including 6 managers and 39 employees.
- Developed departmental training manuals, standard operating procedures, and service standards to enhance service delivery and operational consistency.
- Developed, taught, and scheduled emergency response and evacuation procedures, including annual drills for all employees.
- Maintained compliance with contractual requirements for outsourced valet operations.
- Supported front-of-house residential services, including security, valet, and front desk operations.
Director of Security
The Setai, South Beach
Miami Beach, FL
07.2008 - 04.2012
- Supported security and life-safety operations for 90-room hotel and 41-story luxury residence tower with 144 units.
- Directed training and mentoring for staff of 15 security professionals.
- Prepared team on emergency response and evacuation procedures.
- Managed property life-safety systems, including inspections and repairs.
- Advanced to Security Manager in 2006 and supported development of safety, security, and service standards.
- Worked with Miami Beach Police Department, state law enforcement, and United States Secret Service.
- Led Occupational Health and Safety Committee and supported strong safety and compliance practices.
Loss Prevention Agent
Federated Department Stores (Burdines/Macy's)
Miami, FL
08.2002 - 11.2004
- Assisted undercover Loss Prevention Agents in detecting and detaining shoplifters, protecting store assets.
- Protected store inventory and enforced retail loss prevention measures.
- Performed inspections of all carts, bags, debris leaving premises to ensure merchandise was not being removed.
- Secured construction areas during renovations of fashion and furniture stores, ensuring compliance with safety and loss prevention protocols.
- Monitored workers for safety violations and suspicious activity, contributing to a safer work environment.
- Developed and implemented registration and sign in protocols for contractors authorized to work on premises.
Education
Psychology
Santa Fe College
Gainesville, Fl.01-2001
Skills
- Loss prevention
- Risk assessment
- Incident reporting
- Policy development
- Security compliance
- Access control management
- CCTV surveillance
- Physical security
- Surveillance techniques
- Emergency preparedness
- Life safety measures
- Asset protection
- Theft deterrence
- Incident investigation
- Law enforcement collaboration
- Team management
- Written communication
- Conflict management
Certification
- Certified American Red Cross Instructor, CPR, First Aid and AED (Adult, Child and Infant)
- Certified CERT Team Leader for City of Miami Beach
CERTIFICATIONS & AWARDS
- Winner of the Greater Miami & The Beaches 2011 Security Leadership Award
- Setai Trainer of the Year, 2011 (Recorded over 200 Hours of Employee Training)
- The Confidante Manager of the Year, 2019
- Winner of the Greater Miami & The Beaches 2019 Security Leadership Award
Timeline
Director of Loss Prevention
Hyatt Hotels Corporation
08.2014 - Current
Director of Operations
Turnberry Ocean Colony
04.2012 - 08.2014
Director of Security
The Setai, South Beach
07.2008 - 04.2012
Loss Prevention Agent
Federated Department Stores (Burdines/Macy's)
08.2002 - 11.2004
Psychology
Santa Fe College