CRISTIANNY ESCOLASTICO
Indianapolis,IN
Summary
Detail-oriented and highly organized Administrative Assistant with experience in clerical support, front desk operations, and customer service. Skilled in managing phone systems, scheduling appointments, maintaining records, and providing exceptional client interactions in fast-paced environments. Bilingual in English and Spanish, with strong communication and multitasking abilities. Proven ability to handle administrative tasks efficiently while maintaining professionalism and confidentiality. Seeking to contribute strong organizational and interpersonal skills in a front desk or administrative role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Interpreter (English–Spanish)
LanguageLine Solutions
01.2026 - 04.2026
- Executed real-time interpretation between English and Spanish for medical and administrative discussions.
- Facilitated effective communication between healthcare providers and Spanish-speaking patients.
- Analyzed and interpreted medical terminology, treatment plans, symptoms, and healthcare instructions with precision.
- Ensured strict confidentiality and compliance with HIPAA guidelines.
- Facilitated clarification of questions and ensured mutual understanding of communicated information.
Care Manager
Jemcare
Bronx
01.2025 - 04.2025
- Executed member outreach and enrollment in alignment with Department of Health requirements.
- Coordinated Health Home services through comprehensive in-person visits and effective phone communication.
- Formulated individualized Plans of Care (POC) tailored to members’ medical and social needs.
- Educated members and caregivers about diagnoses, treatment plans, and available community resources.
- Collaborated with healthcare providers and community organizations to ensure streamlined, coordinated care.
Intake Worker
Cayuga Centers
Harlem
07.2023 - 02.2024
- Oversaw intake processes for minors entering the program, verifying necessary documentation.
- Maintained organized digital records utilizing the STRIDE data system.
- Facilitated communication between staff, foster parents, and caseworkers.
- Supported scheduling of appointments and preparation of administrative documentation.
- Actively participated in staff meetings and professional development opportunities, continuously seeking to enhance knowledge and skills related to intake work processes and best practices.
Skills Trainer
Cayuga Centers
Harlem
05.2022 - 02.2023
- Provided life-skills training to unaccompanied minors to aid their adaptation to academic and social environments.
- Documented client progress and milestones to enhance case management strategies.
- Contributed to the development of training programs customized to meet participant needs.
Education
Bachelor of Science - Business Administration
Universidad Catholics Nordestana
Dominican Republic03.2018
Skills
- Orchestrated healthcare coordination initiatives to streamline patient care processes
- Facilitated comprehensive administrative support functions to enhance operational efficiency
- Managed appointment scheduling to optimize team availability and enhance client interactions
- Promoted HIPAA compliance awareness through training and educational initiatives
- Assisted in creating graphics and layouts using Adobe Photoshop Supported team members in editing images and enhancing visual content Contributed to project completion by providing design assistance
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Facilitated accurate medical interpretation services to enhance patient-provider communication
- Oversaw comprehensive records management processes to ensure data integrity and accessibility
- Assisted in data entry tasks to maintain accurate records Supported reporting processes to ensure timely information delivery Collaborated with team members to streamline data management procedures
- Leveraged Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, to enhance productivity and streamline communication
- Assisted users with Windows and macOS systems Provided technical support for software installations and updates Resolved basic troubleshooting issues for operating systems
- Facilitated bilingual communication to enhance collaboration among diverse teams
Certification
- CANS-NY Certification
- Mandated Reporter Training
- First Aid / CPR Certification
- TCI Certification
- Human Trafficking Awareness Training
- Working with Special Needs Children Certification
- Conflict Management & Negotiation
LANGUAGES
Spanish - Native
English - Fluent
Timeline
Medical Interpreter (English–Spanish)
LanguageLine Solutions
01.2026 - 04.2026
Care Manager
Jemcare
01.2025 - 04.2025
Intake Worker
Cayuga Centers
07.2023 - 02.2024
Skills Trainer
Cayuga Centers
05.2022 - 02.2023
Bachelor of Science - Business Administration
Universidad Catholics Nordestana