Cristin Pina Ortiz
Allentown,PA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building, cash handling and customer service skills. Talented in overseeing cost control and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem solving skills.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
The Giant Company
Allentown, PA
06.2024 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised daily store operations and ensured team efficiency.
- Assisted in training and mentoring new staff members.
- Coordinated promotional events to enhance customer engagement.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Reconciled discrepancies in daily cash handling procedures.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Checkout Coach Lead
The Giant Company
Whitehall, PA
03.2020 - 06.2024
- Trained new cashiers on checkout procedures and customer service best practices.
- Monitored checkout operations to ensure smooth and efficient transactions.
- Assisted customers with inquiries and resolved issues during the checkout process.
- Provided feedback to management on workflow improvements for better customer experience.
- Operated cash registers to process customer transactions accurately and efficiently.
- Adhered to all safety and security procedures when handling money.
- Maintained accurate records of all transactions using the point-of-sale system.
- Balanced register drawers at end of each shift ensuring accuracy of funds received versus sales receipts issued.
- Processed payments using POS systems while following proper cash-handling protocols.
Education
Medical Billing Certification - Medical Billing
U.S. Career Institute
Fort Collins, CO06-2026
Some College (No Degree) - Business Management
Lehigh Carbon Community College
Schnecksville, PA07-2026
Skills
- Inventory management
- Customer service
- Transaction management
- Cash handling
- Billing management
- Recordkeeping
- Data analysis
- Team leadership
- Employee coaching
- Time management
- Problem-solving
- Database management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Assistant Store Manager
The Giant Company
06.2024 - Current
Checkout Coach Lead
The Giant Company
03.2020 - 06.2024
Medical Billing Certification - Medical Billing
U.S. Career Institute
Some College (No Degree) - Business Management
Lehigh Carbon Community College