Cristina Acevedo
Defiance ,Ohio
Summary
Dynamic and goal-oriented professional with extensive experience at Meijer, excelling in order fulfillment and customer service. Proven ability to prioritize tasks and maintain high standards of cleanliness while optimizing inventory management. Recognized for enhancing customer satisfaction through effective communication and meticulous quality inspection of products.
Overview
5
5
years of professional experience
Work History
Produce Clerk
Chiefs Supermarket
06.2020 - 12.2020
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Checked for outdated and overripe grocery items and removed from inventory.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Kept tidy and organized area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Optimized space utilization in produce display area, allowing for wider variety of items to be showcased.
- Cut and prepared fresh fruits and vegetables to make bowls, trays, and parfaits for the sale floor; as well as special orders.
General Merchandise Associate
Meijer
01.2021 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized general merchandise.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Balanced multiple responsibilities simultaneously during peak times while remaining focused on delivering exceptional service experiences.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Assisted in maintaining a clean and well-organized store, contributing to a positive shopping experience for customers.
- Assisted in merchandising displays, creating visually appealing presentations that attracted customer attention and promoted sales.
- Guided customers through product locations within the store efficiently, reducing search time while improving overall satisfaction levels.
- Maintained knowledge of current products, trends, and store offerings, enabling better assistance to customers seeking guidance on purchases.
- Assisted in training new team members on store policies and procedures, fostering a supportive and inclusive work environment.
Curbside Shopper
Meijer
01.2023 - 02.2025
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maximized the quality of perishable items selected by carefully inspecting produce and refrigerated goods before placing them in customers'' orders.
- Reduced wait times for customers by closely monitoring order status updates and promptly preparing items for pickup.
- Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
- Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
- Strengthened customer loyalty by providing personalized service, addressing concerns, and resolving issues promptly.
- Developed strong product knowledge to better assist customers with their shopping needs and preferences.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Education
Career Passport - Visual Arts
Four County Career Center
Archbold, OH05.2020
High School Diploma -
Defiance High School
Defiance, OH05.2020
Skills
- Order fulfillment
- Inventory management
- Temperature control
- Quality inspection
- Customer communication
- Product knowledge
- Task prioritization
- Team collaboration
- Time management
- Store organization
- Workplace cleanliness
- Speed and efficiency
- Hand-eye coordination
- Goal-oriented mindset
- Flexibility
- Customer service
- Attention to detail
- Heavy lifting
- Payment processing
- Planning and organization
- Decision-making
- Merchandise selection
- Accurate money handling
- Advertising and marketing
- Verbal and written communication
- Online ordering
- Processing payments
- Food safety and sanitation
- Multitasking capacity
- Teamwork and collaboration
- Problem-solving abilities
- Organizational skills
Timeline
Curbside Shopper
Meijer
01.2023 - 02.2025
General Merchandise Associate
Meijer
01.2021 - 01.2023
Produce Clerk
Chiefs Supermarket
06.2020 - 12.2020
Career Passport - Visual Arts
Four County Career Center
High School Diploma -
Defiance High School
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