Cristina Alberic
Social Circle,GA
Summary
Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards. Qualified Claims Representative versed in investigating claims, verifying information, Friendly and upbeat team player with organized and disciplined approach. Offering four years of insurance experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Intake Representative
First Acceptance Insurance
08.2019 - Current
- Enhanced customer satisfaction by efficiently processing insurance claims.
- Reduced wait times by quickly gathering pertinent information from callers during claim initiation.
- Inputted detailed claim information into company databases, ensuring accuracy and easy retrieval for future reference.
- Assisted customers in understanding policy coverage, guiding them through the claims process with patience and empathy.
- Managed high volume of incoming calls, providing accurate claim information to clients and providers.
Insurance Agent
Acceptance Insurance
08.2019 - 03.2023
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
Education
Bachelor of Science - Psychology And Human Services
Clayton State University
Morrow, GA06.2024
Skills
- Java
- Computer Proficiency
- Interpersonal Skills
- Insurance Knowledge
- Decision Making
- Policy Interpretation
- Confidentiality
- Attention to Detail
- Active Listening
- Organizational Skills
- Critical Thinking
- Multitasking
- Professionalism
- Problem Solving
- Medical Terminology
- Fraud Detection
- Time Management
- Customer Service
- Telephone Etiquette
- Conflict Resolution
- Adaptability
- Policy Understanding
- Team Collaboration
Affiliations
- crafting and reading
Certification
- Property and Casualty license
- life License
Languages
Spanish
Limited Working
Timeline
Claims Intake Representative
First Acceptance Insurance
08.2019 - Current
Insurance Agent
Acceptance Insurance
08.2019 - 03.2023
Bachelor of Science - Psychology And Human Services
Clayton State University
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