Orian Brinkley
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Claims Intake Representative
Liberty Mutual
Remote
06.2022 - Current
- Assisted customers in understanding policy coverage, guiding them through the claims process with patience and empathy.
- Inputted detailed claim information into company databases, ensuring accuracy and easy retrieval for future reference.
- Collaborated with adjusters to expedite claim approvals and payouts.
- Managed high volume of incoming calls, providing accurate claim information to clients and providers.
- Interviewed policyholders to verify information and obtain additional details.
Property Manager
Lemon Developments LLC
Graceville, FL
06.2012 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Claims Adjuster
Noble Public Adjusting Group
Panama City Beach, FL
11.2020 - 01.2022
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Verified insurance claims and determined fair amount for settlement.
Collections Agent
NFCU
Montgomery, AL
09.2016 - 11.2020
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Maintained high volume of calls and met demands of busy and productive group.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Directed day-to-day collections functions.
- Counseled debtors on payment options and arranged installment agreements.
Education
High School Diploma -
Graceville High School
Graceville, FLSkills
- Payment Collection
- Multi-family property management
- Property Management Expertise
- Maintenance Coordination
- Adaptable
- Customer Relations
- Critical Thinking
- Property Showing
- Deposits Management
Certification
- All Lines Adjuster License - November 2020
Timeline
Claims Intake Representative
Liberty Mutual
06.2022 - Current
Claims Adjuster
Noble Public Adjusting Group
11.2020 - 01.2022
Collections Agent
NFCU
09.2016 - 11.2020
Property Manager
Lemon Developments LLC
06.2012 - Current
High School Diploma -
Graceville High School