Cristina Barraza
Houston,TX
Summary
Experienced with shift management, team leadership, and operational oversight. Utilizes problem-solving skills to address daily challenges and enhance workflow efficiency. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Chick-Fil-A Restaurant
Cypress, TX
10.2023 - Current
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored team members on best practices and operational standards.
- Implemented inventory management procedures to minimize waste and enhance product availability.
- Monitored team performance, providing feedback to improve efficiency and service delivery.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction.
- Developed training materials for new hires, fostering a knowledgeable and skilled workforce.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
Team Member Leader
Chick-Fil-A Restaurant
Willowbrook Mall, Texas
09.2019 - 05.2024
- Trained and mentored new staff on customer service protocols and operational procedures.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Implemented workflow improvements, enhancing efficiency in food preparation and order accuracy.
- Managed inventory control, reducing waste through effective stock rotation and monitoring.
- Developed training materials to enhance team performance and streamline onboarding processes.
Manager
Jamba Juice
Willowbrook Mall, Texas
10.2016 - 09.2019
- Developed and monitored inventory management processes to reduce waste and optimize stock levels.
- Led staff scheduling initiatives to maximize workforce productivity during peak hours.
- Trained and mentored staff on product preparation and safety protocols.
- Accomplished multiple tasks within established timeframes.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Bachelor of Science - Psychology
University of Houston
Houston, TX05-2023
Skills
- Staff scheduling
- Opening and closing procedures
- Decision-making
- Staff training and onboarding
- Schedule management
- Documentation and reporting
- Hiring and recruiting
- Flexible schedule
- Reporting and documenting
- Shift leadership
Certification
Serv Safe Manager Certification
Food Handler Certification
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Elementary
Timeline
Shift Lead Manager
Chick-Fil-A Restaurant
10.2023 - Current
Team Member Leader
Chick-Fil-A Restaurant
09.2019 - 05.2024
Manager
Jamba Juice
10.2016 - 09.2019
Bachelor of Science - Psychology
University of Houston