Cristina Bethelmie
Greensboro,NC
Summary
Customer service expert with a track record of resolving complaints and managing inventory efficiently. Enhanced customer satisfaction through effective training and optimized scheduling. Proficient in point-of-sale systems, ensuring smooth transaction processing and operational efficiency. Recognized for addressing escalated support issues while fostering teamwork and collaboration among staff.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Harris Teeter
Greensboro, NC
03.2025 - Current
- Managed inventory and organized stock to ensure store efficiency.
- Processed transactions accurately through point-of-sale systems.
- Provided detailed product information to enhance customer understanding.
- Collaborated with team members to optimize service delivery and operational efficiency.
- Handled returns and exchanges in accordance with company policies.
- Maintained cleanliness and organization of customer service area.
- Oversaw front checkout area to facilitate smooth traffic flow.
- Performed cashier responsibilities, including processing payments and issuing receipts.
Assistant Front End Manager
Kroger
Duluth, GA
08.2019 - 03.2025
- Trained and mentored new cashiers on store policies to ensure compliance with procedures.
- Coordinated staff schedules, optimizing coverage during peak hours for enhanced service.
- Resolved customer complaints effectively to improve overall service experience.
- Monitored cash handling processes to maintain compliance with company standards.
- Evaluated employee performance and delivered actionable feedback for improvement initiatives.
- Established team goals to increase productivity and operational efficiency.
- Ensured adherence to safety regulations in all employee responsibilities.
- Interviewed prospective employees and provided insights to HR for informed hiring decisions.
Customer Service Supervisor
Pizza Hut
Manama , Bahrain
02.2001 - 09.2017
- Supervised customer service team to uphold high-quality service standards.
- Trained new employees on company policies and effective customer interaction techniques.
- Managed inventory levels to guarantee sufficient supplies for daily operations.
- Scheduled staff shifts to maximize coverage during peak hours and events.
- Assisted with conflict resolution, enhancing positive dining experiences for guests.
- Responded promptly to phone inquiries, addressing questions and concerns.
- Resolved customer inquiries, contributing to improved satisfaction ratings.
Customer Service Representative
Ok Pension Hotel
Dumaguete, Negros Oriental
08.1995 - 12.1997
- Efficiently assisted guests with check-in and check-out procedures.
- Resolved customer complaints and inquiries with professionalism.
- Coordinated room bookings and managed reservations through hotel software.
- Provided detailed information on hotel amenities and local attractions to guests.
- Accurately handled cash transactions and processed payments during shifts.
- Enhanced customer satisfaction ratings by promptly addressing questions and offering effective solutions.
Education
Associate of Arts - Hotel, Motel, And Restaurant Management
Central Visayas Polytechic College
Negros Oriental 03-1994
High School Diploma -
Dumaguete City High School
Negros Oriental 03-1990
Skills
- Point-of-sale systems
- Transaction processing
- Customer relationship management
- Complaint resolution
- Inventory management
- Employee training and development
- Staff scheduling
- Time management
- Recordkeeping
- Shipping and receiving
- Money handling
- Computer proficiency
- Payment processing
Timeline
Customer Service Representative
Harris Teeter
03.2025 - Current
Assistant Front End Manager
Kroger
08.2019 - 03.2025
Customer Service Supervisor
Pizza Hut
02.2001 - 09.2017
Customer Service Representative
Ok Pension Hotel
08.1995 - 12.1997
Associate of Arts - Hotel, Motel, And Restaurant Management
Central Visayas Polytechic College
High School Diploma -
Dumaguete City High School
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