CRISTINA BRILLANTES
Melbourne
Summary
Experienced customer service professional with a track record of high productivity and effective task management. Skilled in fostering client relationships and maintaining organized environments. Strong communicator with problem-solving abilities, ensuring customer satisfaction and positive outcomes. Eager to leverage skills in a collaborative team setting to achieve organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Advisor
PODS Moving and Storage
03.2022 - 12.2024
- Company Overview: Concentrix, Philippines
- Enhanced client-business relationships by spearheading seamless communication strategies, delivering exceptional service, understanding client needs, & executing clear action plans with real-time interactions via email, video conferencing, & messaging applications for improved performance & productivity
- Guided customers in evaluating products to align with their needs & expectations, enhancing their decision-making process by analysing direct feedback, online reviews, & social media interactions
- Facilitated decision-making for clients by expertly detailing product features, pricing, & after-sales services, while leveraging strong interpersonal skills such as active listening, empathy, & rapport-building to ensure optimal guidance in purchasing
- Consistently exceeded sales targets by achieving a 25% average increase, while prioritizing high levels of customer satisfaction through personalized customer experiences & understanding customer needs & expectations
Customer Service Representative
BJs Wholesale Club (Retail)
10.2020 - 01.2022
- Company Overview: Everse/C3, Philippines
- Efficiently managed high volume voice, chats, & emails to rapidly identify & address customer issues, averaging 30-60 resolutions per day.
- Managed customer information gathering, needs assessment, & product/service education within 10-15 minutes, tailoring solutions for optimal customer satisfaction
- Resolve customer issues via one call resolution guidelines and/or escalated process.
Education
Post- Baccalaureate Course - Special Education
University of Perpetual Help System Laguna
Philippines05.2007
Bachelor of Science (B.S.) - Physical Therapy
Manila Sanitarium and School of Medical Arts
Philippines04.2000
Skills
- Communication skills
- Critical thinking
- Upselling strategies
- Time management
- Multi-tasking
- Attention to detail
- Team collaboration
Certification
- Professional Regulation Commission Philippines
- Professional Teacher
- Date Obtained: 2008-11-27 Registration Number: 0989390
Timeline
Sales Advisor
PODS Moving and Storage
03.2022 - 12.2024
Customer Service Representative
BJs Wholesale Club (Retail)
10.2020 - 01.2022
Post- Baccalaureate Course - Special Education
University of Perpetual Help System Laguna
Bachelor of Science (B.S.) - Physical Therapy
Manila Sanitarium and School of Medical Arts
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