Cristina Burgos
Corona,California
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
8
8
years of professional experience
Work History
Associate Banker
JP Morgan Chase
12.2020 - Current
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Executed wire transfers, stop payments and account transfers.
- Developed and implemented strategies to reduce risk and increase profitability.
- Referred customers to other banking departments for specialized services.
Customer Sales Associate
Disneyland Resort
10.2015 - 04.2021
- Provided optimal customer engagement, resulting in increased sales conversions.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided information on company offerings to promote products and services to customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
No Degree - Business Administration
Irvine Valley College
Irvine, CA06.2025
High School Diploma -
Anaheim High School
Anaheim, CA06.2013
Skills
- Inbound Customer Calls
- Customer Transactions
- Cash Handling
- Generating Referrals
- Team Collaboration
- Customer Service Excellence
Languages
Spanish
Native or Bilingual
Timeline
Associate Banker
JP Morgan Chase
12.2020 - Current
Customer Sales Associate
Disneyland Resort
10.2015 - 04.2021
No Degree - Business Administration
Irvine Valley College
High School Diploma -
Anaheim High School
Similar Profiles
Lisa Olivia GrenviczLisa Olivia Grenvicz
Private Client Banker at JP Morgan Chase & Company (Chase Bank)Private Client Banker at JP Morgan Chase & Company (Chase Bank)
Taylor SimsTaylor Sims
Client Services Specialist & Associate Banker at JP Morgan Chase & Chase BankClient Services Specialist & Associate Banker at JP Morgan Chase & Chase Bank
Miranda GuerreroMiranda Guerrero
Associate Banker Market Expansion at Jp Morgan Chase ChaseAssociate Banker Market Expansion at Jp Morgan Chase Chase
Mahesh TelgadiMahesh Telgadi
Team Leader at JP Morgan Chase pvt LtdTeam Leader at JP Morgan Chase pvt Ltd
Brian SimmonsBrian Simmons
Street Sweeper Operator at Sweeping Corporation of AmericaStreet Sweeper Operator at Sweeping Corporation of America